Computacenter AG & Co. oHG
Customer Information Security Manager
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Customer Information Security Manager
Location
UK – Hatfield, UK – London, UK – Manchester, UK – Milton Keynes, UK – Nottingham, UK – Reading
Job ID
218731
Contract Type
Standard
Business Unit
Cyber Security
About the Role
We are now looking for a Customer Information Security Manager within our GIS Cybersecurity Organisation. Working as a Customer Security Manager, you will be overseeing all cybersecurity matters that relate to our customers and our contractual obligations to them, driving our ambition to achieve upper quartile cybersecurity maturity (cybersecurity function & environment at NIST CMMi level 3 and above).
As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts through stakeholder management, contractual compliance, contract governance, and security incident management, including support and mentoring for a professional team of security managers.
What You’ll Do
Customer Account Security Partnering (~40%)
- Provide key pre-sales support to the account team community.
- Propose service offerings and supporting collateral and demonstrate capability to transition service offerings into live service delivery for allocated customers.
- Perform workshops and present Information Security services to significant key account customers in accordance with key account management or Sales Team.
- Ensure and support liaison to customer stakeholders and internal delivery units in the case of escalations or security incident investigations for customer-facing Information Security issues in allocated customers.
- Assist in ensuring all security-related remedial actions internally and externally are carried out in a timely manner.
- Proactively engage security risk management processes to assess and address any commercial or contractual impacts for deviations from cybersecurity policies and standards, exploring and advising on mitigation options.
- Promote awareness of security issues and risks to ensure our security principles are reflected in service management goals.
- Support Lead CISMs, ensuring our security plans align with and support customer obligations and needs.
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Customer Account Security Operations (~55%)
- Support the Lead CISMs in proactively identifying, evaluating, and reducing account cybersecurity risks.
- Assure Computacenter-managed 3rd parties and ISPs deliver in line with the Security Management Plan.
- Carry out regular contractual security compliance reviews.
- Support and conduct security incident exercises alongside customer and delivery teams.
- Assure security-related changes to minimise risk for the customer and business.
- Promote adoption of cybersecurity policies and initiatives to improve security maturity and ensure security is embedded in account operations.
- Advise on projects or initiatives, ensuring cybersecurity risks are well managed in the delivery of change.
- Manage overall customer expectations in complex or multiple customer accounts and ensure key commitments are met.
- Ensure solutions delivered are consistent with the GIS Cyber Strategy and best practice.
CISM Team and Resource Management (~5%)
- Provide support to other CISMs, offering guidance and advice.
- Align with goals that support our mission, ensuring sufficient skills and resources.
- Act as a team ambassador, encouraging collaboration, problem-solving, and idea-sharing.
- Support the effective completion of Cyber skills and capability mix in the team to meet business requirements.
- Support the review and refinement of the Services Catalogue, frameworks, and processes for Security Management functions.
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What You’ll Need
Experience & Qualifications
More than 2 years of professional experience in an Information Security/Cyber Security function in an international environment and in cooperation with executives.
- Completed university degree or comparable education/business experience
- CIISec Skills Framework
- GIS adopted frameworks and processes, including ITIL, SAFe, DevSecOps, etc.
- Information Security Governance and Management (Section A, Level 3)
- Information Risk Management (Section B3, Level 4)
- Secure Operations Management (Section E1, Level 3)
- Management, Leadership, Business and Communications (Section J, Level 3)
- English language level: B2 (Common European Framework of Reference for Languages) or comparable
Key Technical Skills
- Expertise across cybersecurity (CISM and CRISC certified)
- Proficiency in cybersecurity frameworks, including NIST CSF, NIST 800-53, and CE+
- Knowledge of information security standards, such as GDPR, SOC 2, and ISO 27001
About Us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and managing customers’ infrastructures.
We offer a friendly, open working environment without much formality about hierarchy. We seek professionals with diverse competencies, personalities, and strengths who uphold our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
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