Omnis Partners
Customer Insight Director
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Global Strategic Customer Insights Director
🌏 Global Consumer Brand 🌏
📍 London hybrid
💰 £120k - £130k & benefits
⏰ 9-month FTC Maternity Cover Contract
Omnis has been exclusively retained to appoint a Global Strategic Customer Insights Director for one of the world’s most recognised consumer brands.
Sitting within the Global Data Science CoE, this is a highly influential leadership role responsible for setting the global standard for strategic customer insight. You will lead a team of Analysts and Data Scientists and shape how insight is generated, communicated and used to improve customer experience, deepen engagement and build a richer understanding of customer behaviour.
The successful individual will bring together customer data, behavioural signals, market context and emerging AI capabilities to help the organisation understand not only what customers are doing, but why, and what they are likely to do next.
The role:
- Lead and develop a team of customer insight and analytics professionals.
- Establish the global vision, standards and methodologies for strategic customer insight.
- Lead high-impact projects focused on customer behaviour, experience, engagement and long-term value.
- Translate complex analysis into clear, commercially relevant recommendations for senior stakeholders.
- Partner with regional and global teams across data science, marketing, customer experience, digital and commercial functions.
- Identify emerging customer trends, behaviours and opportunities across markets, channels and customer segments.
- Explore how AI, contextual data and new behavioural signals can transform customer prediction, segmentation and personalisation.
- Champion the evolution from retrospective insight towards more predictive, proactive and AI-enabled customer intelligence.
- Build a consistent global approach while allowing for meaningful regional and cultural differences.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The person
We are looking for an established customer insight leader who combines analytical depth with strategic thinking, commercial judgement and compelling storytelling.
You will bring:
- Significant experience leading strategic customer insight within retail, fashion, luxury, consumer goods or another customer-led environment.
- A strong understanding of retail customers, including purchasing behaviour, loyalty, engagement, channel preferences and customer experience.
- Experience managing and developing high-performing insight or analytics teams.
- A track record of delivering strategic insight programmes across complex, international organisations.
- The ability to influence senior stakeholders and turn sophisticated analysis into clear business decisions.
- Strong knowledge of customer analytics, segmentation, behavioural insight and predictive modelling.
- A forward-looking perspective on how AI will reshape customer understanding, behavioural prediction, personalisation and engagement.
- Intellectual curiosity and the confidence to challenge established approaches to customer insight.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is an opportunity to define the future of customer intelligence for a globally recognised brand, building a more connected, predictive and AI-enabled understanding of its customers worldwide.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location