• CRM Operations and Automation

  • Support the development, implementation, and optimisation of CRM flows, automations, and customer journeys.
  • Develop audience selections, campaign logic, targeting rules, and suppression criteria using available customer data and segmentation.
  • Ensure CRM activity is correctly configured, tested, launched, and monitored, with strong QA, scheduling, controls, and reporting discipline.

• Campaign Measurement and Optimisation

  • Measure the performance of CRM campaigns, lifecycle journeys, and customer marketing activity across engagement, conversion, visit behaviour, revenue, and incremental uplift where possible.
  • Support test-and-learn activity including A/B testing, control groups, offer testing, and journey optimisation.
  • Identify what is working, what is underperforming, and what should be scaled, changed, or stopped.

The Right Person

Caffè Nero is a company with a very special culture and an open and friendly style of working. It operates at pace and is a high-energy, invigorating environment. It attracts people with warmth and a positive outlook who genuinely enjoy working with people.

Whichever country you’re in, Caffè Nero has a culture in which close-knit relationships and trust are at its heart. At Caffè Nero, you truly feel part of a kind and caring family.

The Customer Insights & Modelling Executive will be analytical, commercially curious, and highly practical. They will enjoy finding the useful signal in complex customer data and turning it into clear decisions, better targeting, and more effective customer journeys.

Requirements

• Experience analysing customer, loyalty, CRM, transactional, or behavioural data in a consumer-facing business.
• Strong analytical capability, with confidence interpreting data, identifying patterns, and translating analysis into practical recommendations.
• Experience working with segmentation, propensity models, lifecycle targeting, or customer value analysis.
• Understanding of CRM campaign planning, journey logic, audience selection, testing, QA, and performance reporting.
• Ability to work with agencies, data teams, and non-technical stakeholders to turn business questions into usable insight outputs.
• Strong attention to detail and operational discipline, particularly around campaign setup, measurement, and data quality.
• Experience with loyalty programmes, marketing automation platforms, BI tools, SQL, Python, retail, or hospitality data would be an advantage.

Being Part of the Caffè Nero Team

• A wonderful place to work, right in the middle of bustling Covent Garden (our Head Office Teams are currently working a minimum of 3 days a week in the office).
• Access to our benefits platform, giving discounts at the touch of a button.
• 25 days holiday per annum (plus bank holidays), rising with service.
• Bonus scheme.
• 50% employee discount on handcrafted drinks and 40% employee discount on food.
• Private medical care through Vitality.
• Medicash (cash plan healthcare scheme).
• Supporting our team members to achieve their professional goals is important to us, so alongside your day-to-day work, you may have an opportunity to complete a professional qualification with our learning partners.
• Free hand-crafted drinks while you’re in the office - in your first week, you’ll have Barista training, so you’ll know how to make the very best Caffè Nero coffee.