SussexDigital
Customer Integration Engineer
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TLM Nexus
Brighton & Hove
TLM Nexus is recruiting for the role of Customer Integration Engineer.
Customer Integration Engineer role supporting customer onboarding, adoption and value realisation for defence-sector software. The post also involves change management, product input and building effective customer relationships.
Role details
- Location: Brighton & Hove
- Working pattern: Remote
- Job type: Full-time
- Salary: £1500
What you’ll do
- Maintain a strong understanding of the company’s service and product portfolio.
- Provide customer domain knowledge and expertise to the technical team.
- Use your knowledge to influence product development and service and product design early on.
- Onboard and integrate new functionality into the customer domain.
- Manage change and support user buy-in and engagement to maximise adoption after delivery.
- Identify and submit ideas for process improvement.
- Build and maintain effective business relationships with customers.
- Take ownership of the customer journey from onboarding through to value realisation.
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What they’re looking for
- Know Aviation Regulation Frameworks, Military Air Environment policy and processes, or equivalent.
- Be able to hold or achieve security clearance to SC level.
- Have experience of managing change and business transformation with proven results.
- Bring project management skills and experience.
- Communicate clearly and present well, with influence up to mid-to-senior management level.
- Be highly focused and organised, with the ability to prioritise workload.
- Assimilate complex technical subjects and explain them to non-technical stakeholders.
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Additional role information
- The role is remote with frequent travel to Brighton Head Office and customer sites.
- Knowledge of MoD DE&S business units and structure is desirable.
- Knowledge of Agile methodologies and ITIL v.3 best practice guidelines is desirable.
- Customer Success Management Training is desirable.
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