Nexteq PLC
CUSTOMER INTEGRATION ENGINEER
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Customer Integration Engineer
We are looking for a Customer Integration Engineer to join our growing Customer Engineering capability and support the successful adoption of Quixant gaming platforms across EMEA and other strategic markets.
This is not a traditional support role.
You will work directly with customers throughout their journey, from evaluation and onboarding through to integration and production readiness, helping them move faster, solve complex technical challenges, and successfully bring products to market.
You will also contribute to the development of integration tools, OS images, example applications, and documentation, helping make our platforms easier to adopt at scale.
Division
Quixant
Reporting Line
VP Customer Engineering
Location
UK, Crawley (Hybrid)
Employment Status
Permanent, Full Time
Salary
Competitive
Key responsibilities
Customer Integration & Technical Engagement
- Work directly with customers during evaluation, onboarding, integration, and production readiness phases.
- Investigate and resolve complex technical issues across hardware, OS, and software layers.
- Reproduce customer issues, gather evidence, and coordinate structured escalation with Engineering and Product teams.
- Deliver technical workshops, onboarding sessions, and product demonstrations.
- Communicate clearly with customers and internal stakeholders, translating complex technical topics into actionable guidance.
Platform & System Integration
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- Support configuration and troubleshooting of Windows and Linux environments on Quixant platforms.
- Assist with creation and validation of customer-ready OS images and reference configurations.
- Support integration of peripherals and external devices.
- Guide customers on platform capabilities, system security, BIOS configuration, and best practices.
- Participate in integration testing, benchmarking, and system validation.
Software Enablement & Integration Tooling
- Support adoption of Quixant software platforms and integration layers.
- Develop and maintain integration tools, scripts, utilities, and example code.
- Contribute to OS provisioning workflows, configuration tools, and other enablement assets.
- Collaborate with Software, Firmware, FPGA, and Product teams to improve tooling and integration experience.
- Treat integration tooling as a core part of the product and customer experience.
Documentation, Knowledge & Product Feedback
- Create and maintain high-quality technical documentation and integration guides.
- Capture recurring issues, integration challenges, and customer feedback in a structured way.
- Provide actionable input to Product and Engineering teams based on real-world usage.
- Support technical marketing and pre-sales activities with demos and technical validation.
- Contribute to knowledge management and future AI-driven support initiatives.
Required
Skills & Experience
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- Experience in a customer-facing technical role (e.g., Integration Engineer, Solutions Engineer, FAE, Technical Support Engineer, or similar).
- Strong troubleshooting skills across Windows and/or Linux systems (logs, drivers, services, configuration).
- Experience with embedded systems, industrial PCs, or hardware/software integration.
- Working knowledge of software development (C, C++, C#, Rust, Python, APIs, SDKs, or similar).
- Ability to read, modify, and create scripts or example code.
- Familiarity with common interfaces (USB, serial, TCP/IP, PCIe, GPIO).
- Strong communication skills and ability to work with both technical and non-technical stakeholders.
- Ability to manage multiple priorities across customers and internal teams.
- Fluent English.
Desirable
- Experience in gaming, regulated industries, or embedded platforms.
- Knowledge of gaming systems (Casino Management Systems, SAS protocol, meters, NVRAM, bill validators, printers, regulatory requirements, etc.).
- Experience with OS image creation (Linux, Windows IoT).
- Familiarity with graphics/game engines (Godot, Unity, Unreal, OpenGL, etc.).
- Understanding of system security (secure boot, cryptography basics, platform protection).
- Experience creating technical documentation, demos, or training material.
- Interest in automation, AI-assisted support, or knowledge systems.
- Italian, Spanish, or Portuguese language skills.
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