Computacenter
Customer IT Support Apprenticeship
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Salary: £19,500
Start Date: 7th September 2026
Duration: 16 months
Apprenticeship: Customer Service Practitioner - Realise
Location: London
Life on the team
Computacenter deliver a range of IT services to several customers in the London area. There is an opportunity for a Tech bar Technician role.
The successful candidate will work in a team of IT professionals delivering a “Techbar” service to users.
The role will be based onsite on our customer site, 37.5 hours per week covering a flexible shift between the hours of 8am to 5:30pm Monday to Friday.
Why Join Us?
Join Computacenter and gain hands-on experience in a fast-paced IT environment while working towards a nationally recognised Customer Service Practitioner qualification. You'll be supported by experienced professionals, develop valuable technical and customer service skills, and build the foundations for a successful career in technology.
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What you’ll do
- Helping users with technical issues with their Devices.
- Helping users with technical and guidance questions.
- Checking and fixing desk set ups around the building.
- Monitoring and Maintaining Service Now incident queues
- Interacting with users to ensure loaned devices and leaver devices are returned
- Ensure customer satisfaction is given high level of focus
What you’ll need
- A good working knowledge of Microsoft applications
- The ability to learn new systems and follow processes
- Strong interpersonal, literacy, and numeracy skills
- The ability to work well during busy periods
- A minimum of 2 GCSEs, including Maths and English Language at grade 4/C or above
- A positive attitude and desire to learn and achieve
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Important Eligibility Information
Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider Realise which will include a Maths and English assessment and a review of any previous qualifications you hold.
Due to the funding requirements of the apprenticeship, applicants must not already hold a Customer Service qualification L2 standard, GNVQ, BTEC or equivalent qualification to be eligible for this programme.
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