Customer Journey Manager (12 Months Fixed Term Contract)

What we’re looking for

Essential skills and experience

• Experience of owning workflow outcomes across the delivery lifecycle.
• Confidence using management information, data and feedback to shape priorities and identify improvements.
• Evidence of leading business-led change delivery, including user acceptance testing, communications and adoption activity.
• Strong coordination skills, with the ability to work across delivery, service and governance priorities.
• The ability to translate business needs into clear requirements and prioritised deliverables.
• Experience of working collaboratively across business, product and engineering teams.
• A clear focus on delivering controlled, sustainable outcomes for customers and colleagues.

And any experience of these would be great

• Experience of owning or running PEGA workflows.
• Experience of backlog and roadmap management.
• An understanding of workflow configuration, release management or lifecycle management.
• Experience of working within a regulated environment.
• Knowledge of CIB customer journeys, products or services.

We know that phenomenal talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment where everyone can thrive, learn and develop.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health condition or neurodivergent condition through the Disability Confident Scheme.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes, including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Ready to make an impact? Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.