Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

About The Role:

We currently have a fantastic opportunity available for a Customer Leakage Administrator to join our team based in Exeter, Devon or Cornwall. You will join us on a full-time, 9 month contract, and in return, you will receive a competitive salary plus a range of excellent company benefits + rewards.

As a Leakage Administrator you will provide clerical and administrative support to the Leakage Delivery team in the general to enable effective day-to-day delivery of leakage tasks and will be reporting into the Leakage Administrator Supervisor.

What You’ll Be Doing:

• Monitor Leakage Inboxes and workflow queues and assist in dealing with customer contacts when appropriate.
• Deal with telephone enquiries where appropriate.
• Maintain effective communication with the area leakage team including maintaining work schedules for DMA’s, organising venues for meetings and organising catering when required.
• Work with the Leakage Admin Team Supervisor to support the customer leakage workflow, planning for Leakage Field teams and creating cases, maintaining accurate reports and ensuring SLAs are met, and ensuring all case histories are maintained and kept up to date.
• Follow up with key service providers (internal and external) to ensure levels of service to the Field based Leakage Delivery Team is effective.
• Deal with field, depot and leakage administration requests including ordering materials and consumables, post.
• Take minutes of meetings as and when required. Meetings may be at various venues across the area and there will be occasional requirement to travel to other sites within the area.
• Complete data entry for work programming, reporting and performance management using Company software.
• Maintain diary for team including reporting on Field Teams leave, standby, sickness, training and meetings.
• Maintain and manage area issues including Stationary, Equipment registers and Purchase Orders.
• Raise purchase and work orders for suppliers, Partners and enter receipts for deliveries.
• Run routine and ad hoc reports as directed by area Management Team and distribute as required.