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Customer Liaison Officer – Bury
Be the Trusted Link Between Customers and Greener Homes – Join Next Energy
Business Area
Next Energy
Location
Bury, Greater Manchester
Contract
6-Month Fixed-Term Contract - potential to go perm
Salary
Excellent Salary + Company Van
Region
Bury North Manchester
Driving Licence
Essential
About Next Energy (Part of Certas Energy)
Established in 2016 in Merseyside, Next Energy is a PAS2030-certified and Trustmark-verified retrofit installer, delivering all permissible fabric and renewable heating measures to domestic properties.
With a highly skilled and experienced workforce, we have grown to become one of the most reputable and reliable specialists within the UK renewable, heating and insulation sectors. We work with utility companies, local authorities, housing associations and directly with homeowners to make homes warmer, more comfortable and more affordable.
The Role
We are seeking a proactive, compassionate and customer-focused Customer Liaison Officer to join our team on a 6-month fixed-term contract, based in Bury.
You will act as the key link between residents and our operational teams during the delivery of retrofit and renewable energy works. This role is central to ensuring residents feel informed, supported and confident throughout each stage of the project.
Working closely with site and office teams, you will coordinate communication, resolve concerns efficiently and ensure resident feedback is used to continuously improve service delivery.
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This role would suit someone with previous experience within social housing, retrofit, renewable energy, ECO schemes or a similar customer-facing environment, who is confident dealing with residents and stakeholders in potentially sensitive situations.
Main Responsibilities
- Act as the main point of contact for residents, keeping them informed about project timelines, planned works and any changes.
- Handle customer queries, concerns and complaints professionally and promptly.
- Help residents understand the nature and benefits of the works being undertaken.
- Build positive relationships with residents and maintain engagement throughout the project.
- Provide additional support and reassurance to vulnerable residents or those who may feel anxious about the works.
- Liaise closely with site and office teams to ensure effective coordination and timely resolution of customer issues.
- Attend site and office meetings, providing valuable customer insight to support effective service delivery.
- Identify potential customer issues before they escalate and take proactive action to resolve them.
- Maintain accurate records of resident interactions, concerns and outcomes.
- Collate relevant documentation and customer satisfaction information to support performance reporting.
- Contribute to continuous improvement by sharing customer feedback and identifying opportunities to enhance the resident experience.
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What We'll Need from You
- Previous experience within social housing, renewable energy, ECO, retrofit or a related sector is essential.
- Experience in a customer-facing role, ideally involving residents, tenants or homeowners.
- Experience managing concerns, complaints and conflict situations professionally and effectively.
- Strong interpersonal and communication skills.
- A calm, empathetic and solution-focused approach.
- Excellent organisational skills and strong attention to detail.
- Ability to manage competing priorities and work effectively in a fast-paced environment.
- Proactive and self-motivated, with the confidence to take initiative.
- Ability to build effective relationships with residents, site teams, office colleagues and external stakeholders.
- Confident working with vulnerable customers and handling sensitive situations.
- Valid UK driving licence.
What You'll Get from Us
We value our employees and provide a range of benefits, support and training to help you develop and progress, including:
- Employee Assistance Programme.
- Extensive discounts from loved brands and major retailers via Perkbox.
- 20 days' holiday + bank holidays.
- Fully paid Christmas shutdown period.
- Potential to win awards such as Employee of the Month and Quarterly Outstanding Performance.
- Work events including awards evenings, summer and Christmas parties.
- Length of service rewards.
- Training and development opportunities.
Apply today!
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