ionic Recruitment Ltd
Customer Liaison Officer (Manchester)
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Position: Customer Liaison Officer (CLO)
Job Type: Temp to Perm
Salary: Up to £32,000 per annum
We are currently seeking an experienced Customer Liaison Officer for a temp-to-perm opportunity working on a housing scheme. The role will involve acting as the main point of contact between residents and site teams while improvement and refurbishment works are carried out.
Key Responsibilities
- Act as the main point of contact for residents throughout planned works
- Keep residents informed of upcoming works, appointments, and progress
- Arrange access to properties and coordinate appointments with site teams
- Handle resident queries, concerns, and complaints professionally
- Carry out resident visits and provide regular updates
- Liaise closely with Site Managers, operatives, and housing teams
- Maintain accurate records of all resident communication
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Requirements
- Previous experience as a CLO, TLO, or Resident Liaison Officer
- Experience working within social housing or planned maintenance
- Strong communication and customer service skills
- Confident dealing with residents in occupied properties
- Excellent organization and problem-solving skills
- Full UK Driving Licence
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Salary & Benefits
- Up to £32,000 per annum
- Temp-to-perm opportunity
- Company van or mileage provided
If you’re interested, please submit your application or contact Shannon on 01925 907 850.
By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document.
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