Culligan International
Customer Loyalty Specialist
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Customer Loyalty Specialist
We're looking for a Customer Loyalty Specialist to join our Retention Hub team, helping to drive customer retention initiatives across multiple markets. This is a unique opportunity to combine analytics, stakeholder engagement, training, and continuous improvement to make a measurable impact on customer loyalty and business performance.
Key Responsibilities
- Support the delivery of global customer retention and churn reduction initiatives.
- Analyse retention and churn data to identify trends, risks, and opportunities.
- Produce insightful reports, dashboards, and recommendations for stakeholders.
- Partner with retention teams across multiple countries to improve performance and share best practice.
- Design and deliver training, workshops, and coaching to support capability development.
- Facilitate collaboration between local markets and the central Retention Hub.
- Monitor performance against retention targets and track improvement initiatives.
- Influence stakeholders across different functions and markets to drive adoption of retention strategies.
- Support governance activities, action tracking, and continuous improvement programmes.
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What We're Looking For
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- Previous experience in customer retention, customer experience, business analysis, operational improvement, or performance management.
- Strong data analysis and reporting skills with the ability to turn insights into actions.
- Advanced Excel skills and experience using Power BI or similar analytics tools.
- Experience creating dashboards, presentations, and stakeholder reports.
- Confident communicator with strong presentation and training delivery skills.
- Ability to influence and build relationships across a diverse stakeholder group.
- Experience working within contact centre, customer service, retention, or customer experience environments is highly desirable.
- Comfortable managing multiple priorities in a fast-paced, international environment.
- Willingness to travel across the UK and EMEA region as required.
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