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Customer Manager (Digital Sales)
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Customer Manager Opportunity
An exciting opportunity has arisen for a Customer Manager to join a well-established global organisation operating within a highly specialised, asset-driven aviation sector. This position combines selling of digital solutions, commercial relationship management, business analysis, and solution-focused delivery, acting as the key link between customers and the internal product & digital teams. You will play an important role in understanding client digital-solutions requirements, identifying opportunities, and ensuring solutions deliver measurable value.
The successful candidate will manage customer relationships throughout the full lifecycle, from initial engagement/pre-sales through to delivery, renewal, and growth. You will preferably have a working knowledge of the aviation industry, specifically selling digital solutions within this sector.
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Key Responsibilities
- Manage customer relationships from initial engagement through to delivery and renewal
- Work with lessor and operators to sell digital system solutions, specifically around technical records.
- Understand customer operational challenges and translate them into structured requirements
- Support business development activity, proposals, and commercial discussions
- Analyse customer data, usage trends and ROI to identify growth opportunities
- Work closely with product and delivery teams to ensure successful implementation
- Build strong long-term relationships with customers and internal stakeholders
- Maintain an understanding of operational workflows and industry best practice
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Ideal Candidate
- Experience in account management, customer success, business analysis, or solution sales
- Extensive experience gained within the aviation industry
- Ability to translate customer needs into practical business requirements
- Strong commercial awareness with an analytical mindset
- Excellent communication and stakeholder management skills
- Comfortable working across multiple teams in a fast-paced environment
This is an excellent opportunity to join a growing organisation where customer relationships and digital capability are central to future success. You will have the chance to work within a sophisticated operational environment, helping shape solutions, drive customer value, and contribute directly to commercial growth.
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