HSBC
Customer Manager International And Propositions
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Propositions Manager
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We are currently seeking an experienced professional to join our team in the role of Customer Propositions Manager.
This is an exciting opportunity within Retail Banking and Wealth, supporting millions of customers with their everyday banking, lending, savings and wealth needs. You’ll play a key role in defining, designing and delivering propositions for the UK market, with an immediate focus on the mass affluent segment and the UK Premier banking proposition.
You’ll use customer data, insight and competitor intelligence to shape proposition strategy across mass affluent, wealth and international priorities. Working across UK and global teams, you’ll turn opportunities into initiatives that improve customer experience, deepen relationships and deliver customer and revenue growth, including across international corridors.
A move across the business allows you to continue to access tailored professional development opportunities, alongside our fantastic benefits packages.
In this role you will:
- Define, design and deliver customer propositions for the UK market using data and insight.
- Evaluate customer and competitor insight to strengthen proposition strategy across mass affluent, wealth and international priorities.
- Identify opportunities to leverage the proposition and convert them into measurable customer and revenue growth.
- Partner with colleagues across the UK and other Retail Banking and Wealth markets to deliver growth across international corridors.
- Deliver customer initiatives that enhance proposition experience and deepen relationships using proposition frameworks.
- Coordinate with UK stakeholders and global teams to ensure propositions meet the needs of different customer groups.
- Oversee proposition benefit utilisation and governance to protect proposition integrity.
- Shape engagement for the Communications Centre of Excellence to support proposition understanding and adoption.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
To be successful in this role you should meet the following requirements:
- Relevant experience in a customer-focused digital propositions environment.
- Ability to translate customer needs and insight into clear proposition strategies and initiatives.
- Experience running analytical programmes or discrete pieces of work that deliver against commercial objectives.
- Ability to influence and direct non-reporting teams across a large, globally diverse stakeholder group.
- Strong customer focus, with the ability to balance customer needs and multiple stakeholder priorities while maintaining proposition integrity.
- A strong understanding of the competitor landscape and the ability to use it to inform strategic decisions and trade-offs.
- Experience partnering effectively across product teams to enable proposition outcomes for mass affluent customers.
- Clear and confident communication skills, with the ability to engage stakeholders at varying levels across the UK business and global teams.
Building the UK Premier proposition
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is a chance to shape how HSBC shows up for mass affluent customers in the UK through propositions that are grounded in customer insight and built to perform. The role works across product teams and international partners, connecting strategy to delivery and creating measurable impact in customer experience and growth outcomes.
If you want to help embed and evolve the Premier proposition and strengthen HSBC’s international offering, we’d like to hear from you.
This role is based in Birmingham.
If you are an HSBC Contractor and wish to apply to this role, click here.
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend, please click this link.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London