Infraspeak
Customer Onboarding Engineer | Implementation Specialist - EMEA
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Welcome to Infraspeak
Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.
We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes, and assets — with no silos, blind spots, or overload.
Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.
We believe in ownership, collaboration, and meritocracy.
- We believe that only great teams build great products — and that includes our customers.
- We believe happiness is in the journey, not just the destination.
Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.
Who are we looking for?
We seek a technically-minded specialist for the full client onboarding lifecycle in the EMEA region, with special focus on the UK&I markets. This is not a typical implementation role; our most successful candidates have an engineering (Mechanical, Civil, Electrical) or facilities/maintenance management background.
We want you if you have this hands-on technical knowledge and want a customer-facing role. You will be the client's primary technical expert and project manager, responsible for configuring our solution, training users, and ensuring a successful launch.
What will you do?
- Project Management: Lead client implementation projects from kickoff to go-live, managing plans, timelines, and deliverables.
- Technical Configuration: Analyze client needs and configure/customize our platform to create a functional solution.
- Client Training & Onboarding: Train all levels of client staff to effectively use the newly configured system.
- Technical Troubleshooting: Serve as the expert support to identify and resolve technical issues during implementation.
- Stakeholder Communication: Keep clients and internal teams informed of project status, risks, and timelines.
- Customer Success & Commercial Acumen: Ensure client satisfaction and identify/support upsell/cross-sell opportunities.
- Product Feedback: Collect and channel client feedback to Product and Engineering teams.
- Documentation: Create client-specific documentation for all configurations.
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Who are we looking for?
- English: Business-level fluency.
- Location: Based in Porto, Portugal, or Manchester/London in the UK. Remote-friendly culture with a few days/month at the office.
- Travel: Availability for regular international travel.
- Technical Background: A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management.
- Implementation Experience: Proven B2B SaaS experience in a customer-facing role (Implementation, Onboarding, Project Management).
- Software Proficiency: Experience with maintenance management software (CMMS) or CRM platforms is a significant plus.
- Communicator & Educator: Natural ability to teach and communicate complex technical concepts.
- Project Management: Strong organizational, time management, and problem-solving skills.
- Proactive & Self-Starting: A strong work ethic and ability to manage projects independently.
- Analytical Mindset: Ability to map complex client requirements to our solution's capabilities.
- Team Player: Collaborative, with a desire to "keep learning" and share knowledge
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What do we offer?
- A challenging, high-growth environment in an agile, global company.
- A flexible-remote working culture.
- Competitive compensation with performance-oriented bonuses, SPIFFs, and incentives.
- Excellent bonus structure tied to delivery quality and KPIs.
- Monthly perks and a training budget for professional development.
- Flexible working hours.
- Regular training, coaching, and team events.
At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.
Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.
"To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.
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Jessica, London
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