About BIRKENSTOCK

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

Your Tasks

• Facilitating exceptional customer experience is your contribution to a thriving sales team
• You are the first and main point of contact for B2B Customers and will answer incoming sales, claims and general enquiries via e-mail and phone whilst proving your exceptional ability to establish a strong relationship with all our clients
• Order Book Responsibility: Daily releases of orders, liaising with customers on shipments and booking-in is part of our daily routine
• Communication is the key to our success: You keep your the sales, logistics and finance team updated on all ongoing customer issues
• Last but not least, you thoroughly and accurately create relevant reports