Metaview
Customer Operations Associate
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Customer Ops Associate @ Metaview
Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.
Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors, including Google Ventures for our series B. We’re growing 5x YoY, our customers are raving fans, and our story has been featured in Fortune, Forbes, TechCrunch, and The Times.
It’s still day 0. Now is the time to re-engineer how work gets done with AI at the core—our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives.
How We Work
We operate with one core principle: velocity. In practice, this means:
- Optimize everything we do around accelerating the rate of learning.
- Do truly great work.
- Communicate openly and directly, with full context.
- Maintain a hard-earned reputation for craft and quality.
The Role: Customer Ops Associate
After incredible success in building our tech Ops function, we’re now growing again. As a Customer Ops Associate, you’ll become the go-to expert on how Metaview actually works under the hood—digging into logs, spotting patterns, and turning one-off problems into scalable solutions. You’ll work closely with Customer Success, Sales, and Engineering teams, and you’ll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time.
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Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Ownership Areas
- Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly.
- Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems.
- Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team.
- Create and continuously improve internal documentation so both humans and AI-powered tools can reliably surface the right answers.
- Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting.
- Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes.
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What You Bring
- 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company.
- Comfortability digging into logs, systems, and documentation to determine root causes.
- Experience translating ambiguous customer issues into clear, structured problem statements and next steps.
- Demonstrated ability to collaborate closely with Customer Success, Sales, and Engineering, providing crisp, context-rich escalations.
- SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work.
- Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders.
- A high ownership mindset: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets.
What We Offer
- The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
- Supreme rate-of-learning as we re-orient how the world works with AI.
- High compensation, through cash and equity.
- All the benefits you’d expect—and more.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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