Clarks
Customer Operations Coordinator
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Customer Operations Coordinator
Location: Street, Somerset
About the Role
The Customer Operations Co-ordinator plays a key role in delivering an excellent customer experience through effective order management, operational coordination, reporting, and process support. Working closely with internal and external stakeholders, the role supports the end-to-end customer journey, ensuring accurate information, efficient execution of operational processes, and continuous improvement of systems and ways of working. Contributing to commercial success by providing operational support, maintaining customer data and requirements, coordinating reporting activities, and supporting delivery against service level commitments.
What you'll be doing
Customer Operations & Order Management
- Support the delivery of end-to-end customer operations processes to provide a consistent and effective customer experience.
- Coordinate order book management activities, ensuring customer orders are processed accurately and efficiently.
- Monitor and report on order status, fulfilment performance, and key operational metrics.
- Support delivery against customer and business service level expectations.
- Assist with customer transaction readiness activities, ensuring all customer requirements are maintained and up to date.
Reporting & Data Management
- Produce, maintain and distribute regular operational reports to support business decision-making.
- Coordinate and maintain customer master data, commercial information, contracts, trading terms, and operational records.
- Support forecasting and planning activities through accurate data management and reporting.
- Ensure data accuracy and integrity across relevant systems and reporting platforms.
- Provide analysis and insights to support operational and commercial performance.
Customer & Stakeholder Support
- Build and maintain effective working relationships with internal teams and external customer contacts.
- Support communications with customers and stakeholders in a professional, timely and brand-aligned manner.
- Act as a key point of coordination between sales, finance, supply chain, customer service, logistics and other business functions.
- Support issue resolution by investigating operational challenges and driving timely solutions.
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Process & Systems Support
- Support the implementation and continuous improvement of operational processes and ways of working.
- Assist with the maintenance and development of operational systems, EDI connections, technologies and reporting tools.
- Participate in cross-functional projects aimed at improving efficiency, customer experience and commercial performance.
- Identify opportunities to simplify processes, improve data quality and enhance operational effectiveness.
Operational Administration
- Support operational transactions and activities such as returns, recalls, credits, customer onboarding and fulfilment processes as required.
- Coordinate documentation, data assets and customer requirements to ensure customers are ready to trade.
- Ensure compliance with internal policies, procedures and customer requirements.
What you'll bring
- Experience working within a customer operations, sales operations, wholesale operations, supply chain or customer service environment.
- Strong understanding of end-to-end operational processes and customer fulfilment activities.
- Experience producing, maintaining and analysing operational reports.
- Excellent organisational and prioritisation skills with the ability to manage multiple activities simultaneously.
- Strong attention to detail and commitment to data accuracy.
- Effective stakeholder management and relationship-building skills.
- Excellent verbal and written communication skills.
- Strong problem-solving capability with a proactive and solution-oriented approach.
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Desirable
- Proficient in Microsoft Office applications, particularly Excel.
- Experience within a retail, wholesale, consumer goods or distribution environment.
- Experience using ERP systems such as SAP or equivalent business systems.
- Experience supporting continuous improvement initiatives and process development.
What We Offer
- Competitive salary
- Flexible working options
- Career development and progression opportunities
- Supportive and collaborative culture
- Comprehensive benefits package
Why join us?
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time, it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive, more than 22,000 pairs of shoes have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognisable signature that makes it unmistakably Clarks.
Disclaimer
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
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