KAYALI
Customer Operations Coordinator - Fixed Term Contract (3 months) - UK/EU
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Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
We are looking for an exceptional Customer Operations Co-Ordinator on a 3-month fixed term contract with the potential to become permanent, subject to business requirements.
The ideal candidate will have excellent communication and time management skills and a passion for helping people. They will be a self-starter, enthusiastic, and will play a starring role in helping craft and implement strategies and workflows with a specialized focus on order management and inventory transactions to assist our Customer Service and Supply chain teams
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Essential Duties and Responsibilities:
Inventories:
- Monitor, track, and reconcile stock movements across all warehouse locations and systems
- Conduct periodic cycle counts, full physical inventory checks, and variance analyses
- Investigate inventory discrepancies and implement corrective actions to prevent recurrence
- Perform stock posting and ensure all stock adjustments, transfers, and receipts are updated accurately in the ERP system
- Manage Transportation Management System (TMS) updates in the ERP for inbound shipments
- Validate and reconcile system data between ERP, WMS, and 3PL partner reports
- Prepare regular reports on stock accuracy, inventory aging, and availability by region
- Support KPI dashboards related to inventory turnover, shrinkage, and fulfilment accuracy and service level
- Coordinate with warehouse teams to ensure timely posting of GRNs, GIs, and transfer postings
- Work closely with Finance to ensure all stock postings and movements are properly accounted for in ERP
Order Processing and fulfilment:
- Manage the daily processing of all sales orders and allocations (manual or EDI) within ERP to process on time and in compliance with retailer routing guides
- Primary contact for retailers on any PO inquiries or revisions as well as working closely with 3PL warehouse to meet all fulfilment and shipping requirements for orders
- Responsible for daily processing of transfers, IRFs, sampling, subscription box orders validating inventory allocations as well as managing timelines and communication
- Publish weekly order shortage reporting for internal stakeholders for back in stock ETAs as well as fill rate reporting to retail partners for compliance and replenishment
- Update and dispute retailer compliance infractions and shortage variances
- Maintain retailer launch POs working closely with planning team against forecast allocations
- Collaboration with sales & marketing on launch and activation plans
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Requirements
- 2 to 3 years in similar role within a CPG / B2B business with D2C experience desirable
- Familiarity with order processing and analyzing large data sets
- Strong excel and other Microsoft software skills including ERP and proven ability to reconcile data variances and maintain reports
- Background with some logistic knowledge and working with 3PL partners
- Excellent attention to detail and communication skills for liaising with internal and external stakeholders
- Team player willing to wear many hats and thrives in a scrappy environment
- Proficiency in French or a second European language advantageous
- Beauty or lifestyle experience preferred
Benefits
- Premium Medical/Dental/Vision coverage
- Find your Magic Days
- Volunteer Day
- Birthday Leave
- Employee discounts on all Kayali products
- Quarterly product gifting
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