Pentland Brands
Customer Operations Executive
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We’re Pentland Brands
A global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy, and ambition to our work, setting high standards and striving to deliver great outcomes without ego.
At Pentland Brands, every role helps move our brands forward. Whether you’re supporting our people, improving our systems, growing our commercial performance, strengthening operations, or shaping better ways of working, your impact reaches across a portfolio of iconic brands used by consumers around the world.
The Customer Operations Executive role
The Customer Operations Executive role is responsible for placing and managing customer orders for their designated accounts. This role will focus on creating a seamless customer journey to place customer orders and support the delivery of these in line with customer expectations.
This role will engage directly with customers to convert customer orders, resolve queries, and provide regular updates on order progress. This role will work collaboratively with other supply chain functions, commercial, and credit teams to support the delivery of Pentland’s business objectives.
What you’ll be doing
- Order placement, tracking, and delivery against customer orderbooks with a focus on our customers across the EMEA Region
- Organising, tracking, and satisfying in-season order requests
- Ensuring the timely conversion of customer orders once stock is available for delivery to customers
- Communicating order progress to internal and external stakeholders
- Process cancellations, credits, debits, returns of non-faulty goods, VAS, and DC requirements
- Export documentation and compliance for global logistics where required
- Order management and administration of business processes related to orders for goods or services.
- Managing the key activities and actions involved in processing an order to the satisfaction of the customer
- Provide regular updates on Sales and Order book information, a record of customer returns, debits, and credits, and general and order processing activity
- Making and communicating the necessary changes made to the Customers Order book in line with the business and customers’ requirements
- Identify potential problems and solutions required to manage Customer OTIF
- Working cross-functionally with the Asia merchandising and shipping team to manage the aspect of delivering Direct Delivery Export to Market, if required
- Produce regular Data analysis on Order Book and Supply Chain using internal and external sources
- Ability to interrogate and source information from SAP
- Working with specific Customers within channel; Pentland Distribution; Pentland Shipping Customer Operations teams
- Understand and support the delivery of brand priorities
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What you’ll bring
- Strong Excel capability
- Attention to detail
- Reporting and analytical skills
- Experience in a customer-focused role
- Experience in administrative duties to raise cancellations, credits, debits, invoicing, and orders
- Stock management and orderbook management skills
- Experience of interpreting large amounts of data and confident in reporting procedures
- Excellent verbal, written, and presentation skills across all levels of the business
- Previous Customer Service/Key Account Sales Support experience and/or Sales environment.
- Knowledge of EDI order processing, preferable
- Knowledge and management of online Retailer/distribution is desirable
- Team player
- A problem solver
Why Pentland Brands?
Pentland Brands is the name behind some of the world’s best-known sport, outdoor, and lifestyle brands, including Speedo, Berghaus, Canterbury, Endura, Ellesse, Kickers, and Mitre.
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We are a global family business with a clear purpose: pioneering brands that make life better. Across our teams, functions, and locations, we work together to create products, experiences, and partnerships that help people live more active, confident, and positive lives.
Joining Pentland Brands means becoming part of a business where your work can have real reach, across multiple brands, markets, teams, and disciplines. It is a place for people who want to contribute, collaborate, improve how things are done, and help build the future of brands with heritage, ambition, and global impact.
Perks & Benefits
We offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous holiday allowance, product discounts, sample sales, enhanced family-friendly policies, healthcare support, gym and fitness discounts, cycle to work scheme, and electric car scheme.
You can find full details of our benefits and perks on our UK Benefits page.
The Interview Process
We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:
- Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.
- Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience, and approach, and how these align with the role, our principles, and our ways of working.
- Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.
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