trg.
Customer Operations Partner
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Operations Partner
Salary: £35,000-£45,000
Hybrid: 2 days in London office
trg is partnered with a fast-scaling SaaS startup modernising how food and consumer goods brands buy their ingredients, tackling a $1 trillion+ market inefficiency built on outdated, manual supply chains. Their AI-powered platform brings automated ordering, predictive forecasting, supplier matching and embedded credit to SMB brands.
This is a hybrid role with a mix of account management and operational improvement, supported by AI automation. You'll own a portfolio of accounts end-to-end, taking ownership of their onboarding, supplier negotiations, logistics, compliance and reporting on operational metrics.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities:
- Anticipating issues before they land in your inbox and acting as first point of contact for orders, deliveries, payments and platform queries
- Speaking directly with suppliers to finalise orders, pricing and terms, and manage customer credit limits and clearance decisions
- Prompt, configure and maintain the AI agents running your accounts' routine workflows, knowing when to let the agent run versus step in yourself
- Continuously identify the next piece of your own workload worth automating, and build it
- Monitor operational metrics and drive process improvements with product and tech
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements:
- 1–3 years managing multiple stakeholders and processes at once, in a Customer Success, Ops, Account Management, Purchasing, or Logistics role
- Hands-on comfort with AI tools like Claude or ChatGPT, ideally with a workflow, prompt or automation you've built to make your own job easier
- Comfort with real commercial conversations around negotiating price and holding a credit line, not just administering someone else's decisions
- A detail-obsessed, ownership-driven mindset
- Comfort operating in ambiguity, bringing structure where others see chaos
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location