Customer Operations Specialist

ASM Technologies delivers agile technology distribution across the IT channel, specialising in tier 2 and tier 3 brands. Alongside our focus on innovative solutions and excellent customer service, we’re committed to creating an environment where our people can learn, contribute, and grow.

About The Role

At ASM, we’re looking for a proactive and customer-focused Customer Operations Specialist to join our growing team.

You’ll play a key role in delivering an outstanding customer experience by managing customer enquiries, processing orders and ensuring every interaction is handled professionally and efficiently. Working closely with colleagues across the business, you’ll take ownership of customer requests from receipt through to delivery, helping to ensure a smooth and seamless experience.

This is a fantastic opportunity for someone who enjoys solving problems, building relationships and making a real difference to the customer journey.

Key Responsibilities

You’ll Be Responsible For

• Providing exceptional customer service via phone, email, web chat and other communication channels.
• Managing customer enquiries from start to finish, ensuring timely and accurate resolution.
• Processing customer orders accurately and in line with agreed service levels.
• Investigating and resolving customer queries, complaints and delivery issues with professionalism and empathy.
• Liaising with internal teams to ensure customer requirements are met and orders progress smoothly.
• Monitoring customer orders and proactively communicating updates where required.
• Identifying trends, recurring issues and opportunities to improve the customer experience.
• Producing reports and maintaining accurate customer information across business systems.
• Supporting the sales team by delivering a high standard of operational and customer support.
• Working towards individual and team KPIs while contributing to continuous improvement initiatives.