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Customer Order Management Level 2 Apprentice
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Apprenticeship - Customer Order Management Level 2
Cummins Ltd
Huddersfield (HD1 6RA)
Closes on Friday 6 November 2026
Posted on 2 October 2026
Summary
The Customer Order Management Apprentice role is a developmental position within the UK Customer Service business unit. On completion of this apprenticeship, you will obtain a Level 2 Customer Service qualification.
Wage: Competitive
Minimum wage rates: Minimum wage rates
Training course: Customer service practitioner (level 2)
Hours: During the apprenticeship you will work 5 days per week, 4 days onsite with Cummins and inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 35 hours per week.
Start date: Monday 16 November 2026
Duration: 1 year 3 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for an enthusiastic Customer Order Management apprenticeship to join our team specializing in Supply Chain Planning for our UK Customer Service business unit in Huddersfield. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!
For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks to be considered for this role.
In this role, you will make an impact in the following ways:
- Representing the customer within the department in relevant meetings
- Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner
- Undertaking analysis and identifying abnormal demand and report findings as necessary
- Running and actioning required reports and distributing to relevant departments
- Acting as an onsite representative to expedite parts to the warehouse
- Being an active member of the customer support team and providing excellent customer care
To be successful in this role you will need the following:
- Applicants must have achieved GCSE Grade 4/C or above in English and Mathematics, as well as Grade 4/C or above across all other subjects
- Proactive Approach to all tasks taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Customer focus with building strong customer relationships and delivering customer-centric solutions
- Ensures accountability by holding self and others accountable to meet commitments
- Communication skills, written & verbal. To be able to effectively express messages and ideas in a clear, organized and relevant manner for a variety of audiences
- IT Skills with the knowledge and confidence to work on Microsoft Excel/Outlook and other IT forums
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Why Cummins
As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.
Where you'll work
St. Andrews Road
Huddersfield HD1 6RA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: KIRKLEES COLLEGE
Training course: Customer service practitioner (level 2)
Understanding apprenticeship levels: Understanding apprenticeship levels
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
During the apprenticeship you will work 5 days per week, 4 days onsite with Cummins and inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 35 hours per week.
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Requirements
Essential qualifications
- GCSE in: all other subjects (grade 4/C or above)
- Maths & English (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks to be considered for this role.
About this employer
Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possibility of a potential permanent employment through open vacancies
Ask a question
The contact for this apprenticeship is: KIRKLEES COLLEGE
The reference code for this apprenticeship is VAC2000057085.
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