Customer Order Processor

We have a brilliant opportunity for a Customer Order Processor to join our team! Reporting to the Customer Operations Manager, you'll be responsible for managing and processing all customer orders accurately and efficiently, ensuring timely dispatch and excellent customer service throughout the order lifecycle.

What you'll do:

• Process all B2B orders following the process end to end including:
  • Order placement – making all necessary checks such as correct codes, prices, and quantities
  • Ensure maximum fulfilment of all orders
  • Timely dispatch as per the customers’ requirements
  • Collating collection documentation and working with the relevant teams to ensure the customer has all documents needed for collection/ registration
  • Provide customers with updates on the order status and delivery information
  • Able to adapt and use different customer portals where needed for order placement/ delivery bookings
  • Answer general queries from customers regarding orders/ stock
  • Work closely with our 3PLs
  • Process customer returns
• Resolve any issues that come up:
  • Discrepancies – track and monitor these until they are closed off
  • Delays
  • Incorrect items or damaged goods
  • Work closely with different departments to make sure all orders are dispatched within the month to hit monthly sales targets
  • Process Tester orders/ kits onto the system and work with the relevant departments to have these completed
  • Process Transfer orders where needed between different warehouses
  • Process production orders for direct to customer orders (directly from factory)
  • Process samples for customers