GXO Logistics
Customer Planning Coordinator
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Customer Planning Coordinator
Customer Planning Coordinator – Warrington
Are you someone who thrives on keeping things running smoothly behind the scenes? Do you enjoy building relationships and being the go-to person for solving problems? Are you looking for a role where no two days are the same and you can make a real impact?
About the Role
Here at GXO Warrington, we are looking for two Customer Planning Coordinators to join our busy national planning centre. In this key role, you’ll ensure seamless communication between stores, distribution centres (DCs), and vendors to maintain smooth deliveries across the entire network.
This is a full-time, permanent position, operating on an any 5 from 7 shift pattern. Shifts typically run between Monday to Friday androtate through the following times:
- 07:00 – 15:00
- 08:00 – 16:00
- 09:00 – 17:00
Flexibility is essential—this is logistics after all!
Salary & Benefits
You’ll earn:
- £27,000 per annum (depending on experience)
Additional benefits include:
- 25 days’ annual leave (plus bank holidays) with the option to purchase extra days
- Flexible dental insurance plans
- Company-sponsored pension scheme
- 24/7 online GP service
- Life assurance
- Comprehensive employee assistance programme
- MyBenefits platform – discounts, cycle-to-work scheme, cashback cards, and savings schemes
- GXO University – upskill at your own pace with a wide range of qualifications
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Day-to-Day Responsibilities
- Act as the primary contact for B&Q stores, handling delivery queries and operational tasks
- Coordinate communication between stores, DCs, and vendors to maintain smooth operations
- Arrange and confirm additional delivery capacity when needed across the network
- Maintain and update delivery schedules, accounting for both peak and off-peak periods
- Track delivery performance, escalating issues to minimise disruptions
- Support planning administration, including:
- Haulier bookings
- Compliance checks
- Cost tracking
- Update KPIs and dashboards, ensuring accurate reporting across the operation
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Requirements
To succeed, you’ll need:
- Experience in transport, logistics, or planning environments
- Strong organisational skills, with the ability to multitask effectively
- Excellent communication skills and confidence when working with diverse stakeholders
- A proactive, problem-solving approach with meticulous attention to detail
- Familiarity with transport systems and planning tools
About GXO
We create faster, smarter, leaner supply chains. As a leading provider of cutting-edge supply chain solutions, we empower some of the world’s most successful companies. Our strength lies in our global team—energetic, creative people of all backgrounds who drive innovation and inclusion.
We are committed to an inclusive workplace and actively welcome applications from:
- Armed Forces veterans
- Disability Confident candidates
- Diverse talent from all walks of life
GXO is an equal opportunity employer.
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