Everything Tech Group
Customer Project Manager
Manchester
£50k/yr
Posted about 21 hours ago
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Job Purpose
To successfully plan and oversee the delivery of projects to new and existing customers. To be a positive member of the Everything Tech Group team.
Key Tasks and Responsibilities
Project Management
- To take accountability for the successful planning, delivery and completion of customer projects in conjunction with the Technical teams.
- To ensure projects are delivered to scope, quality, time, and budget.
- To act as the accountable point of contact for all customers throughout the duration of a project, ensuring they receive good customer service and consistent updates.
- To proactively manage projects ensuring issues are resolved and timelines are adhered to.
- To create, complete and produce Customer satisfaction statistics on completed projects.
- To set up and manage projects through the Project Management functionality of our PSA system.
- To complete project and sales administration when required.
- To ensure required stock is procured in time for deployment and within the company’s commercial expectations.
- To provide regular Project reporting and updates to Senior Management as required.
- To manage resources for projects, ensuring availability and capability to result in a successful project.
- To pro-actively support the Senior Technicians throughout project delivery ensuring key timing milestones are adhered to and Projects are delivered on time.
- To pro-actively track the delivery of all hardware and kit required for sales and projects, ensuring any issues are actioned quickly and resolved to avoid delays.
- To organise the delivery of orders taking into consideration the customer need, security, cost, and time requirement.
- To develop and maintain positive relationships with customers, ensuring they receive the highest level of customer service.
- To be responsible for the professional, efficient, and timely onboarding of new customers ensuring a friendly service and regular communication.
- To assist the Business Support Team with any purchasing queries.
- To perform any other duties as required to ensure the successful and efficient running of the business.
- To act as an ambassador for the company at all times.
- Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience
- Led the end-to-end delivery of IT projects, including infrastructure upgrades, cloud migrations, software implementations, and digital transformation projects.
- Managed project budgets, resources, timelines, and vendor relationships to ensure successful delivery within agreed constraints.
- Experience of working with project governance frameworks, reporting mechanisms, and risk management processes to maintain control throughout the project lifecycle.
- Proven experience of stakeholder management both internally and externally.
- A proven experience of providing excellent customer service.
- Strong communication skills with the ability to address issues in a professional way to bring about a resolution.
Experience, Qualifications, Personal Attributes
- Previous Project Management experience essential.
- Experience of working with acquisition and merger projects desirable.
- A technical background, preferably working for an MSP.
- Flexibility to work outside of normal office hours (evenings and weekends).
- Knowledge of common project management platforms.
- Project Management certification e.g. PRINCE2 essential.
- Strong background in customer service required.
- Strong interpersonal and communication skills.
- Ability to adapt approach and style to meet specific customer needs and resolve conflict.
- Proven influencing skills to enable required outcomes.
- Good attention to detail and organisational skills.
- Enthusiastic, professional and motivational.
- The ability to work to budgets and achieve deadlines.
- The ability to work under pressure and make decisions.
- Confidential and trustworthy.
- Driven, with the ability to work un-supervised.
- Team player.
- Proactive approach to work.
- UK driving license holder desired.
- Positive and proactive attitude.
- Ability to prioritise own workload to meet tight deadlines.
- Articulate and tenacious.
- Excellent business/commercial awareness.
- High attention to detail.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Relationships
- Group COO
- Head of Project Delivery
- Head of Service Delivery
- Senior Engineers/consultants
- Project Technical resources
- Accounts Team
- ETG clients
- Various Suppliers
Valuing Diversity and Inclusion
At Everything Tech Group we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.
Salary
Up to £50,000
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Project Management
Customer Service
Stakeholder Management
Budget Management
Resource Management
Risk Management
IT Infrastructure
Cloud Migrations
Software Implementation
Digital Transformation
PRINCE2
Communication Skills
Interpersonal Skills
Problem Solving
Commercial Awareness
Organizational Skills