IDEMIA
Customer Project Manager (fixed term contract 12 months)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IDEMIA Secure Transactions Role
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
Purpose
IDEMIA is a world leader in digital security solutions in the fields of Financial Services, Mobile Operators, Identity and Public Security. At the heart of our industry from the issuance of the first smart cards to the development of the very latest biometric solutions, we secure and authenticate the transactions, documents communication and identities of millions people around the world every day.
The Role
The role is in the Financial Institutions Business Unit and involves ownership of client change management relationships across all stages of the product/offer lifecycle. Supported by our expert Sales, Technical and Service Management teams you will be helping our clients to deliver change and innovation from initial pre-sales & consultancy, to requirement gathering and solution design, to the definition of specifications, and as a project manager planning and driving each new assignment through to successful delivery into a busy BAU operational environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The role is customer and product focused. The majority of time will be dedicated to managing change projects, liaising directly and building strong relationships with our key customers. These include major UK banks and financial services organisations as well as Fintechs and challenger banks.
Key Missions
-
Account Management:
- Own, maintain & develop relationships with key IDEMIA accounts, acting as the first point of contact for their change pipeline - from minor updates to larger projects.
-
Change Management:
- For client projects, be a single point of contact for the client, responsible for planning each delivery and managing tasks, people and resources from the initial request right through to the handover into our operational BAU teams.
- Be a focal point for driving change requests, responsible for managing customer requirements and aligning with internal processes and industry standards.
- Coordinate activity across internal teams and processes as well as customer and third-party organisations (for example Visa & Mastercard).
- Implement effective project controls, provide regular project reports, manage test plans, deliver the project to completion and close effectively.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Solution Definition, Development and Testing:
- Gather and document customer requirements and be able to identify the relevant IDEMIA products and solutions to meet their needs.
- Collaborate with internal teams to ensure that customer requirements are correctly developed & tested to ensure a ‘right first time’ delivery.
Profile
- Proactive, confident and with a positive, ‘can-do’ attitude
- Strong organisational and problem-solving skills & excellent attention to detail
- An ability to work well under pressure & to deadlines
- Highly effective communication & interpersonal skills
- Confident in preparing and delivering information & presentations
- Team Player but able to work independently
- Friendly, personable & highly professional
- Ability to deal with confidential & sensitive information
- Results oriented, able to deliver against targets & objectives
Educational & Professional Background
- Experience in a similar role - required.
- Project management experience - required.
- Technical and/or payment systems knowledge - beneficial.
- Smartcard, EMV or PKI knowledge - beneficial.
Other
- Location: UK
- Travel: Occasional within the UK or Europe
- Full Time (37.5 hours per week)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London