BYD EUROPE
Customer Project Specialist
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About the role:
The Customer Project Specialist - Commercial Vehicle, supports the successful coordination and delivery of customer projects following order placement. Working closely with customers and cross-functional teams, the role ensures projects are delivered efficiently while maintaining a high standard of customer service.
Working location: Fully Office-based, Hounslow, London
Main Tasks and responsibilities:
- Coordinate customer projects from order placement through to successful delivery.
- Prepare and maintain project documentation, business reports and records in accordance with company policies and procedures.
- Maintain project dashboards, reports and documentation, including meeting agendas, minutes and follow-up actions.
- Monitor project progress, workstreams and key milestones, identifying risks and escalating issues where appropriate.
- Build and maintain effective working relationships with customers and internal stakeholders throughout the project lifecycle.
- Liaise with cross-functional teams to ensure project activities are completed in line with agreed timelines and business objectives.
- Collect, analyse and report project data, KPIs and milestone updates to support project delivery.
- Maintain accurate project information within internal systems and ensure records are kept up to date.
- Support continuous improvement initiatives to enhance project delivery and customer satisfaction.
- Undertake any other reasonable duties as required by the business.
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Ideal candidate profile:
- Minimum 3 years' experience in project coordination, project delivery, customer service or a similar role.
- Strong organisational and time management skills with the ability to manage multiple priorities.
- Excellent communication and stakeholder management skills.
- Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint and Teams.
- High attention to detail with strong administrative and reporting skills.
- Ability to analyse information and prepare accurate reports.
- Customer-focused with a proactive and solution-oriented approach.
- Experience within the automotive, commercial vehicle, engineering or manufacturing industry would be advantageous.
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Benefits
- Performance and experience-based competitive remuneration;
- Scottish Widow workplace pension;
- 25 days paid holidays + public holidays;
- On-site free parking;
- Commute allowance;
- Private healthcare;
- Car sacrifice scheme;
- Department & company wide teambuilding events;
Our Purpose
is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
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