GE Vernova
Customer Quality Specialist
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Job Description Summary
GE Vernova’s Power Conversion & Storage business delivers advanced electrification systems that support the critical power and energy requirements of high-performance applications worldwide. Working with leading organisations across the energy, defence, maritime, and industrial sectors, we help accelerate the transition to a more efficient, lower-carbon future. Our solutions address significant requirements in power stability, energy storage, grid resilience, and renewable energy integration.
Job Description
As a Customer Quality Specialist at our Rotating Machines Rugby (RMR) site, you will act as the primary interface between our manufacturing operations and our external clients. You will own the end-to-end customer quality process, leading the investigation and resolution of quality concerns to ensure our responses are rigorous and transparent. By translating site-level quality data into actionable insights for leadership, you will play a vital role in upholding our standards of safety, reliability, and performance. You will join a collaborative team focused on continuous improvement, where the emphasis is on proactive prevention and evidence-led corrective action.
We are looking for an early-career professional who is eager to apply their foundational knowledge in this high complex engineering environment.
Role Responsibilities
- Own projects: Develop and execute quality plans that ensure deliverables meet regulatory, industry, and contractual standards, identifying and mitigating risks before they reach the customer.
- Root Cause Analysis: Lead RCA investigations on critical issues and drive preventative actions (CAPAs) to closure and present findings to customers.
- Customer Liaison: Act as the central point of contact for customer quality complaints and queries, producing formal reports and progress updates that reflect our commitment to excellence using structured techniques—such as 5 Whys, Fishbone/Ishikawa, and Pareto Analysis—and apply data-driven evidence to validate your findings.
- Data-Driven Reporting: Monitor quality performance metrics to identify emerging trends, presenting your findings to site leadership to drive proactive process adjustments.
- Collaborative Improvement: Work closely with engineering, manufacturing, procurement, projects, and legal teams to ensure programme requirements are met.
- Team meetings: Facilitate cross-functional meetings to implement corrective and preventive actions, ensuring that all findings are documented and integrated into our quality management systems.
- Drive a quality culture: Develop and deliver training on quality assurance practices, mentor colleagues on quality-related topics, and embed a continuous improvement mindset across the team.
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Candidate Requirements
- Qualification: Engineering degree in mechanical, manufacturing, or aerospace.
- Professional Experience: Proven experience in a customer-facing quality role, including project quality assurance.
- Audit Experience: A strong working knowledge of ISO 9001 quality standards with experience in conducting or supporting internal or external quality audits.
- Analytical Proficiency: Demonstrated proficiency in root cause analysis techniques (e.g., 5 Whys, Fishbone/Ishikawa, Pareto Analysis) and the ability to use data-driven evidence to validate findings.
- Process & Quality Knowledge: A strong understanding of quality management systems and an analytical approach to identifying and addressing manufacturing process variations.
- Communication Skills: Excellent written and verbal communication skills, with specific experience in presenting technical findings to senior stakeholders.
- Collaborative Mindset: A proactive, leadership-oriented approach to working across departments to achieve site-wide quality goals.
- Technical Literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Security Requirements: You must hold a valid UK passport and be eligible to obtain Security Clearance (SC).
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Desirable Attributes
- Practical experience in conducting or facilitating FMEA (Failure Mode and Effects Analysis) within a project-based environment in complex engineering or manufacturing sectors.
- Six Sigma Green/Black Belt: Statistical training to reduce manufacturing defects and process variation.
What We Offer
At GE Vernova, we invest in your long-term success and wellbeing through a comprehensive, flexible benefits package designed to support what matters most to you.
Our Total Rewards includes:
- Competitive compensation
- Performance-related bonus
- Flexible pension with a 10% employer contribution
- Employer-funded private health insurance
- Income protection
- Life assurance
- 26 days of holiday, plus bank holidays
Through our 'Flex Choice' programme, you can take advantage of corporate benefits such as buying and selling holiday, a cycle-to-work scheme, financial planning, critical illness insurance, personal accident cover, dental cover, the option to add family to a private health scheme, and travel insurance.
Why Join Us?
Join our team to lead real problem-solving in a challenging manufacturing environment, reduce repeat defects, influence process design, build digital quality capability, and create measurable business improvement. We also provide a platform for continuous career growth through mentorship, open dialogue, and support for professional qualifications, helping you map a career path that evolves with your ambitions.
Additional Information
- Relocation Assistance Provided: No
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