Company Description

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience

Role

As a Customer Service Advisor, you will play a key role in delivering outstanding customer service by handling customer enquiries, complaints and feedback in a professional, timely and effective manner.

You will be responsible for understanding our customers' needs, identifying appropriate resolutions and ensuring every interaction is handled with a customer-first approach. You will build positive and trusted relationships with both internal and external customers while contributing to the ongoing success and development of the wider team

Job Description

Please note this is an 8 week FTC covering our busy Christmas and New Year period

As a Customer Relations Advisor you will:

• Deliver exceptional customer service by managing a wide range of customer enquiries, complaints and feedback through telephone, email, written correspondence and social media channels.
• Resolve customer issues efficiently and professionally, taking ownership from initial contact through to resolution or escalation where required, while adhering to company policies and procedures.
• Maintain accurate customer records and handle sensitive customer and financial information in line with data protection legislation and confidentiality requirements.
• Build positive and trusted relationships with customers, colleagues and stakeholders through effective communication and a customer-first approach.
• Meet individual and team performance targets, ensuring service levels are achieved while effectively managing and prioritising workload.
• Contribute to the success of the team by sharing knowledge, supporting continuous improvement initiatives and taking ownership of personal development and learning opportunities.