Haringey Council
Customer Relations Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Contract terms
- Starting salary: SC3 (£29,436 – £29,856)
- Work location: Tottenham Green Leisure Centre, 1 Philip Lane, London, N15 4JA
- Hours per week: 6
- Contract type: Permanent
- Closing date: Sunday, 30th August 2026 at 23:59
- Expected interview date: W/c 14th September 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About The Role
We are looking for a friendly and customer-focused Customer Relations Assistant to join our Leisure Services team. As the first point of contact for visitors, you will provide a warm welcome, promote memberships and activities, support customer enquiries, and help create a positive experience for everyone using our leisure centres. You’ll also assist customers with bookings and payments through the Haringey Active App, carry out facility tours, and help maintain a safe and secure environment for all users. This is a varied role that offers the opportunity to make a real difference to the health and wellbeing of local residents.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About The Team
Our Leisure Services team is passionate about encouraging active lifestyles and delivering excellent services to the community. Working alongside Operations Managers, Duty Managers, Membership Sales Officers, and other colleagues, you’ll be part of a supportive and collaborative environment that values customer service, teamwork, and continuous improvement. Together, we strive to provide welcoming leisure facilities that are safe, inclusive, and accessible to everyone.
About You
You are an enthusiastic and approachable individual with excellent communication skills and a genuine passion for customer service. You’ll be confident engaging with a diverse range of people, promoting products and services, and handling challenging situations with professionalism, empathy, and patience. Ideally, you’ll have experience in a customer-facing environment such as a leisure centre, fitness club, hotel, or retail setting, although this is not essential. You will be comfortable using IT systems, eager to learn new technology, and flexible to work a shift rota including evenings and weekends. Most importantly, you’ll be committed to delivering outstanding customer experiences every day.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location