Compass Associates
Customer Relations Manager (Two Vacancies)
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Customer Relations Manager | Luxury Care Home Provider | Leicester
Two Vacancies | £40,000 – £45,000 + Commission Scheme
Are you an experienced Customer Relations Manager, Admissions professional or sales professional within elderly care or retirement living?
We are working in partnership with a growing luxury elderly care provider to appoint two Customer Relations Managers across two care homes in Leicester.
These are highly visible and commercially focused positions, offering the opportunity to take ownership of occupancy growth, enquiry generation, conversion and community engagement. Both roles are immediate requirements, with the business keen to move quickly.
The Opportunity
Working closely with the Home Manager and wider operational team, you will be responsible for driving occupancy and managing the resident journey from initial enquiry through to admission.
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This is a proactive, hands-on role suited to someone who enjoys building relationships, increasing local visibility and delivering measurable commercial results.
Key Responsibilities
- Drive occupancy growth and improve enquiry conversion
- Manage enquiries, tours and the full admissions journey
- Build relationships with prospective residents and families
- Increase community engagement and local networking
- Improve the home's visibility and reputation within the local market
- Support respite-to-permanent resident conversions
- Work closely with operational leadership to support commercial performance
The Candidate
We are keen to speak with individuals from elderly care, care homes or retirement living, particularly those with experience in:
- Customer Relations
- Care Home Admissions
- Home Admissions
- Client Liaison
- Sales & Occupancy
You will have strong sales and conversion experience, excellent relationship-building skills and a proactive, commercially driven approach.
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Package
- £40,000 – £45,000 base salary
- Commission Structure
- Opportunity to join a growing luxury care provider
Location & Working Pattern
- Two vacancies across separate care homes
- 5 days per week onsite
- Candidates should ideally be within a reasonable commuting distance of Leicester
Interview Process
- Two-stage interview process
- Director-level involvement
- Immediate requirement, the business is keen to move quickly
Apply
For a confidential discussion, please contact Charlie at Compass Associates.
- 0161 938 1185
- cwilliams@compassltd.co.uk
Compass Associates Ltd acts as a Recruitment Consultancy for these permanent vacancies.
Successful referrals receive £500 in vouchers or a £500 charity donation.
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