Information Tech Consultants
Customer Relations Manager
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Company Description
Information Tech Consultants provides specialized software consulting services across a wide range of modern technologies, including Android, iOS, Big Data, AWS, O365, Data Science, DevOps, Azure, and Cyber Security. The organization partners with clients to design, implement, and optimize technology solutions that support scalable, secure, and efficient operations. Team members collaborate closely with diverse industries, gaining exposure to complex technical environments and strategic projects. The company values client-focused service, technical excellence, and clear communication to build long-term relationships and deliver measurable results.
Role Description
The Customer Relations Manager is a full-time, on-site role based in the London Area, United Kingdom. This position is responsible for managing client relationships, serving as the primary point of contact for key accounts, and ensuring timely, effective communication between clients and internal technical teams.
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Day-to-day activities include:
- Understanding client needs
- Coordinating service delivery
- Tracking engagement performance
- Addressing concerns or escalations in a professional, solutions-oriented manner
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The role involves preparing client updates and reports, organizing review meetings, gathering feedback, and supporting continuous improvement in customer experience. The Customer Relations Manager will also collaborate with sales and operations teams to identify opportunities for expanded services and to strengthen long-term partnerships.
Qualifications
- Strong customer relationship management skills, including stakeholder engagement, expectation setting, and conflict resolution.
- Excellent communication abilities, with clear written and verbal skills and confidence presenting to clients and internal teams.
- Organizational and coordination skills, including managing multiple accounts, prioritizing tasks, and tracking deliverables.
- Basic understanding of modern technology domains (e.g., cloud, mobile, data, cybersecurity) to support effective client conversations.
- Experience in customer success, account management, or client services within a technology or consulting environment is beneficial.
- Demonstrated problem-solving skills and a proactive approach to improving processes and client satisfaction.
- Ability to work collaboratively with cross-functional teams and contribute to a respectful, inclusive workplace.
- Relevant education or training in business, communications, or a related field, or equivalent professional experience.
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