Asahi UK
Customer Relationship Executive
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Job Description
Position Overview & Purpose:
The Customer Relationship Executive is responsible for supporting the Customer Collaboration team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers. This role will collate data for the team that provides the insight to enable quick decision making.
Accountable for supporting the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimised and opportunities for service enhancements are delivered.
Key Deliverables & Responsibilities
- Delivering 98.5% service performance in all aspects of Service as measured by the customer- VDOT (Volume delivered on time) and supporting the customer in securing on shelf availability
- Monitoring daily sales and flagging issues by exception to Customer Relationship Manager
- Working with Customer Service and UK Distribution to ensure timely and accurate updates in SAP
- Supporting Customer teams with managing 3PL failures
- Ensuring highly accurate and precise comms are delivered to the business at the end of the day
- Performing bespoke analysis on sales and forecasting trends
- Compiling standard S&OP Pre-reads and analysis
- Utilise customer systems such as SAP and Power BI – collate data to support the Customer Collaboration team. For example: AUK inbound performance, future forecast, forward stock projections and Customer’s stock in trade
- Liaise with the Customer to optimize product replenishment and successfully enabling events (new sku's- promotions)
- Monitor actual orders against your demand forecast, speedily investigate significant variances, understand root causes and impact across wider Supply Chain, increasing customer and Asahi supply chain value - identifying and implementing supply chain value projects - for both removing cost or enabling value creation
- Full ownership of bespoke customer service reporting, both daily, and weekly
- Maintaining and regularly updating the Customer Promo Calendar Power BI dashboard
- Sending a monthly operational report, highlighting inefficiencies with relevant action driven commentary
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Experience And Qualifications Required
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- Strong Excel skills – Knowledge of Power Query is desirable
- Good communication skills – ability to work cross-functionally
- Systems literate and high attention to detail
- Experience in a high volume, detailed and process driven organisation
- Knowledge of SAP and Power BI an advantage
Profile Description
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.
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