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Customer Relationship Management Executive
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CRM Executive
đź“Ť London (Hybrid)
⏳ 5 Month Contract
đź’· Up to ÂŁ230 per day
đź’Ľ Inside IR35
🚀 ASAP Start
We’re looking for a detail-driven, data-savvy CRM Executive to support the delivery of engaging, targeted customer communications across email, SMS, push and more. If you love getting into the nuts and bolts of CRM — building segments, setting up journeys, checking campaigns and diving into performance data — this is a great opportunity to level up your experience in a fast-paced, creative environment.
What you’ll be doing
- Support the planning and execution of CRM campaigns across multiple channels.
- Build and refine audience segments using behavioural, lifecycle and transactional data.
- Help set up automated and BAU journeys, ensuring flawless QA and smooth delivery.
- Work closely with marketing and digital teams to ensure campaigns align with wider brand plans.
- Assist with reporting: pulling KPIs, analysing performance and spotting opportunities to improve retention, repeat rate and engagement.
- Work with HTML templates and creative assets to support email build and content updates.
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What you’ll bring
- Experience in a CRM, digital marketing or retention-focused role.
- Ideally, experience within Luxury, Fashion, Retail, Jewellery or Beauty — or any consumer brand where loyalty and high-touch experiences matter.
- Comfortable working with segmentation, personalisation and CRM data.
- Familiarity with ESPs — bonus points for Braze.
- Great attention to detail, an organised mindset and confidence juggling multiple deadlines.
- A collaborative attitude and willingness to learn from senior CRM team members.
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If you’re eager to grow your CRM skill set and be part of a team that values creativity, data and customer experience, this contract is a brilliant next step.
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