Harnham
Customer Relationship Management Specialist
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CRM Migration Consultant (Bloomreach to Klaviyo)
London - £400 a day
Mostly remote
This is an opportunity to join a high-impact CRM transformation project for a well-known retail-focused client. Working through a specialist agency, you will play a key role in migrating CRM capabilities from Bloomreach to Klaviyo, helping to shape the future CRM strategy rather than simply executing a lift-and-shift migration.
The Company
They are a digital agency delivering CRM and customer engagement projects for leading consumer-focused brands. They are supporting a retail client through a significant CRM platform migration and are looking for a contractor who can provide both hands-on delivery and strategic guidance. This is a project-focused engagement where your expertise will directly influence the success of the migration.
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The Role and Deliverables
- Lead the migration of CRM campaigns and customer journeys from Bloomreach to Klaviyo.
- Assess existing CRM activity and determine which data, campaigns, and processes should be migrated.
- Design and build CRM workflows, customer journeys, and campaign integrations within Klaviyo.
- Define and implement event-triggered communications and automation processes.
- Ensure effective integration between Klaviyo and wider business platforms, including payment and transactional systems.
- Advise on CRM best practice, segmentation strategy, and optimal platform configuration throughout the migration.
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Your Skills & Experience
- Strong hands-on experience with both Bloomreach and Klaviyo.
- Proven capability delivering CRM platform migrations and transformation projects.
- Strong understanding of CRM strategy, customer lifecycle marketing, and marketing automation.
- Experience defining customer segmentation and audience targeting approaches.
- Knowledge of data integration, event tracking, and CRM platform connectivity.
- Ability to build templates, workflows, and automated customer journeys within Klaviyo.
- Experience with Customer.io would be highly advantageous.
If you have strong experience using Bloomreach and Klaviyo please apply below with your latest CV! Or drop me a message and I can give you a call!
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