Harbour Healthcare
Customer Relationship Manager
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Harrogate Based.
Harbour Healthcare
£35K - £45K plus bonus structure and great benefits.
About the Role
Harbour Healthcare is recruiting for a Customer Relationship Manager in the Harrogate area. Harbour Healthcare sets high standards for resident care, working for Harbour Healthcare means joining a team that puts residents' care and comfort before everything else. Our team is professional, respectful, responsible, well-trained, and has high expectations of themselves and each other.
This is a great opportunity for the right individual, who will be positive, self-motivated, friendly, and proactive. We are looking for someone experienced in the field to join our established team of professionals.
We are located close to the heart of Warrington and with a great reputation locally, you would be joining a family, not just a business.
Role Overview
This is a high impact, target-driven role focused on:
- Maximising occupancy
- Increasing private fee levels
- Driving revenue growth across a portfolio of care homes
Reporting to the Head of Business Development, you will take full ownership of the enquiry pipeline, from lead generation through to conversion while building strong referral networks and raising the profile of each home within the local community and healthcare sector.
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This role is ideal for a commercially minded individual who thrives on hitting targets, building relationships, and delivering measurable results.
Key Performance Indicators
- Occupancy % across assigned homes
- Growth in private fee residents
- Average weekly fee improvement
- Enquiry response time and conversion rate
- Volume of new enquiries generated
- Strength of referral relationships
- Online reputation, reviews, and ratings
Skills & Experience
- Proven track record in sales, business development, or occupancy growth
- Experience hitting and exceeding targets
- Strong closing and conversion skills
- Excellent communication and relationship-building ability
- Experience managing multiple sites is advantageous
- Comfortable using CRM systems and tracking performance data
- Full UK driving licence
Personal Attributes
- Highly driven and results-focused
- Commercially aware
- Proactive and resilient
- Professional and confident
- Empathetic with families
Additional Information
Initially responsible for three homes across Yorkshire. Portfolio can expand or change based on business needs and occupancy performance.
What are the Tangible Benefits for Working for Harbour?
- Discounts on Shopping, Fashion, Days out, Travel, Entertainment, and lots more!
- Cycle Scheme - up to 39% savings on your bike purchase
- FREE face-to-face counselling, for you and your family!
- Staff recognition award ceremonies
- £30 voucher available every month for the nominated ‘Employee of the month’
- Opportunities for training and career progression
- Salary Sacrifice Pension scheme
- Blue Light Card - up to 50% discount across 100’s of retailers
- Access to a FREE eye test and discounted glasses
- Cashback card - save up to £500 annually, can be used at over 80 big brands
- Wellbeing portal:
- FREE meditation series
- FREE wellbeing podcasts & live virtual events
- FREE mental health support programmes
- FREE workout plans
- FREE live digital gym classes
- FREE mindset and wellbeing series
- Seasonal Company events, competitions, and incentives
- Refer a friend scheme - earn up to £250 when referring a friend to work for Harbour Healthcare
- On-site parking
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We will give you all the training and support you need, such as obtaining a qualification in health and social care and opportunities for promotion and career growth.
Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.
Interested? Go on and click that apply button now!
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