Law Firm Solutions
Customer Relationship Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Law Firm Solutions Ltd (LFS)
LFS specialises in helping independent law firms achieve industry recognition in Legal Directories. Founded in 2005/06, we are a wholly virtual business with a team of 11 working from home and accessing a remote server. We have also made a substantial investment in software to improve the service we provide to clients.
We have worked with clients in over 100 jurisdictions, including several firms that have been with us since LFS was founded.
Location
Although LFS is a fully virtual business, we are looking for applicants based in the Yorkshire region. Some training will take place in person, and the successful candidate will need to attend team meetings once or twice a year.
The Role
We are looking for a Client Relationship Manager (CRM) to support our directory submissions work. This is a varied, client-facing role that involves coordinating information, managing communications and helping law firms meet legal directory deadlines throughout the year.
Our main service is directory support. We help firms maximise their rankings in directories such as Chambers and Legal 500 while spending less time on the process. On a daily basis, we produce submissions for law firms worldwide across several legal directories.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Directory deadlines run throughout the year, with different practice areas and regions researched at different times. Submission documents generally include a written submission and references from clients or counsel to support the firm’s application.
How the Team Works
- Drafters prepare the initial submissions and finalise them once clients have returned any amendments.
- CRMs send and receive documents, liaise with clients and researchers at the legal directories, and act as intermediaries throughout the process.
Hours and Working Pattern
We currently have a vacancy for a CRM. Hours vary, but the role is usually around 15 hours per week. Most CRMs work mainly in the mornings, although ideally, they also check emails briefly in the afternoon or evening.
Key Responsibilities
- Checking the inbox and responding to emails in a timely, professional manner
- Ensuring correspondence is accurately recorded on the case management system
- Checking and sending out draft documentation
- Formatting Excel spreadsheets in accordance with legal directory requirements
- Filing documentation with legal directories
- Arranging calls and interviews with lawyers and legal directories
- Liaising with clients and answering queries
- Supporting customer service and customer retention
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
This role would suit someone who is organised, confident communicating by email, and occasionally with international clients by phone and comfortable working independently from home. You will need to manage deadlines carefully, maintain accurate records and handle client information with attention to detail. Experience of professional services, law firms, legal directories or client relationship work would be helpful, but the most important qualities are reliability, accuracy and a proactive approach.
Why Join Us
You will join a small, experienced and fully remote team working with law firms around the world. The role offers variety; client contact and the opportunity to contribute to a specialist service that helps firms present their work clearly and effectively.
Salary
£29,750 PRO RATA
Closing Date for Applications
2nd October 2026
Method of Application
Covering letter and CV
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London