Pybus Recruitment
Customer Relationship Manager
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Customer Relationship Manager / Senior Specialist
Salary: Up to £60,000
Location: Chiswick Office
Department: Aftersales
Reporting To: Head of Aftersales
Pybus Recruitment is delighted to be recruiting for a Customer Relationship Manager / Senior Specialist on behalf of a leading automotive organisation. This is an exciting opportunity for a customer-focused professional with strong operational, customer engagement, and data analysis experience to play a key role in developing customer relationships, enhancing service delivery, and improving the overall ownership experience throughout the customer lifecycle.
Please note: Candidates appointed at Manager level will be eligible for a Company Car. Candidates appointed at Senior Specialist level will not receive a company car.
Key Responsibilities
- Support the planning, development, and continuous improvement of user service operations, including customer service platforms, user management systems, and operational support tools.
- Manage and optimise systems that support operational efficiency, customer engagement, and partner performance across multiple levels of the business.
- Analyse and understand end-user requirements, developing business plans, objectives, and performance measures to deliver against key operational targets.
- Work closely with retail and fleet stakeholders to identify opportunities for process improvement and enhanced customer experiences.
- Drive customer retention, engagement, and satisfaction throughout the entire customer lifecycle.
- Utilise data analysis and customer insights to identify product and service improvement opportunities.
- Collaborate with internal teams to optimise products, processes, and customer journeys.
- Monitor operational performance and support the achievement of service excellence objectives.
- Support the development and implementation of customer relationship strategies that strengthen brand loyalty and customer advocacy.
- Ensure customer feedback is captured, analysed, and translated into actionable improvements across the Aftersales function.
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Requirements
Essential
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Previous experience within the automotive OEM sector.
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Experience managing customer lifecycle, retention, loyalty, or ownership programmes.
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Knowledge of digital customer experience and Aftersales service transformation initiatives.
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Experience working with customer relationship management strategies within a premium or volume automotive environment.
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Bachelor's degree or equivalent qualification.
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Excellent written and verbal communication skills.
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Experience working with customer operation support platforms, including:
- ERP systems
- CRM systems
- Customer Service platforms
- User Operations and Service Management systems
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Strong understanding of customer operations, service delivery, and customer engagement strategies.
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Excellent stakeholder management, communication, and coordination skills.
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Strong commercial awareness and ability to operate effectively in a fast-paced environment.
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Proven ability to manage priorities and perform under pressure.
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Advanced analytical and problem-solving capabilities, with the ability to use data to drive business decisions and innovation
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Benefits
What's on Offer
- ✅ Salary up to £60,000
- ✅ Annual Bonus Scheme
- ✅ Company Car (Manager Level Only)
- ✅ Generous Pension Scheme
- ✅ Life Assurance
- ✅ Critical Illness Cover
- ✅ Private Healthcare
- ✅ Private Dental Cover
- ✅ Employee Assistance Programme
- ✅ Enhanced Holiday Entitlement
- ✅ Ongoing Professional Development
- ✅ Career Progression Opportunities
- ✅ Opportunity to join a growing and innovative automotive business
Pybus Recruitment is committed to creating a diverse and inclusive workplace and welcomes applications from suitably qualified candidates regardless of background. Apply today to be considered for this exciting opportunity.
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