Nationwide
Customer Representative - Glasgow
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Representative - Glasgow
Customer Representative – Glasgow, Lanarkshire
About the Role
Making a meaningful difference for our customers, every day.
As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team, supporting customers in person, over the phone and online. Your responsibilities include:
- Handling everyday transactions
- Answering customer queries
- Guiding customers towards banking services and digital tools
- Helping to simplify financial management
No two days are the same – you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
Our Commitment to Customers
While other banks continue to close branches, we’ve made our Branch Promise:
- All 696 of our branches will remain open until at least 2030, giving customers flexibility in how they bank.
- We will remain the last remaining branch on the high street in 148 towns, reinforcing our local importance to customers and communities.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role exists to do what’s right for customers, including:
- Taking time to listen
- Offering trusted guidance
- Supporting customers through everyday banking moments and life-changing decisions
If you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.
Location & Details
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Branch: Glasgow, Lanarkshire
- Work Arrangement: In-person, customer-facing
- Hours: Full-time, 35 hours per week
- Working Hours: Monday to Saturday
- Contract Type: Fixed Term 12-month contract
You’ll need to be within a 45-minute commute of the branch.
Training
Our training programme is designed to set you up for success:
- The first three weeks are a critical part of your onboarding journey.
- No holidays can be taken during this period.
- Your start date will be confirmed once an offer is accepted and signed.
Note: Access to this role may close early if we receive a high volume of suitable applications. Apply sooner rather than later.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills