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Customer Representative - Lymington
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Customer Representative – Lymington Branch (Part-Time)
Making a meaningful difference for our customers, every day
About the Role
As a Customer Representative, you’ll make a tangible, positive impact from your very first day. Play a critical role in our branch team, supporting customers across multiple channels—in person, over the phone, and online.
You’ll handle everyday transactions, address queries, and guide customers towards banking services and digital tools that simplify financial management. No day will be the same—your ability to adapt, problem-solve, and anticipate customer needs will shape a rewarding and dynamic experience.
Our commitment to keeping 696 branches open until at least 2030—including being the last branch on the high street in 148 towns—means our Customer Representatives are integral to local communities. We prioritise customers by listening, offering trusted guidance, and assisting with both routine finances and life-altering decisions.
If you thrive on fair financial practices and passionately believe in creating change for the better, this role is for you. Join us as an advocate for positive change.
Who We’re Looking For
You will be based in our Lymington branch, Hampshire, holding the part-time permanent position of 16 hours per week (Mondays, Wednesdays & Fridays).
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Temperature-sensitive candidates interested in full-time and flexible opportunities should still apply—we consider all forms of in-person banking.
Pro Rata Salary: For this part-time position, pay is calculated proportionally. From 1 July 2026, the minimum salary for this role will be £26,500.
Your Responsibilities
- Support customers face-to-face, over the phone, and online
- Assist with day-to-day banking transactions, account enquiries, and digital solutions
- Tailor approaches to meet diverse customer needs, fostering meaningful connections
- Promote our commitment to fairer finance—guiding conscientious financial decisions
- Provide knowledgeable support on savings products (critical on our day of branch closure)
- Maintain exceptional customer service standards, even during service fluctuations
Branch Operations
Key Note: This branch is part of our 'Branch Promise’ initiative and will be closed to the public on Tuesdays. On these days, you’ll primarily operate from a home or remote base, supporting savings enquiries and handling general banking calls. Your role shifts to focus on maintaining exceptional service remotely while ensuring seamless transitions.
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What We’re Looking For
- Availability for a 45-minute commute to the Lymington branch
- Proven customer service skills from previous banking or client-facing roles (even informal/paid)
- Strong verbal and written communication abilities, equipped for fast-paced environments
- An understanding of or willingness to adapt to financial regulations and ethical financial practices
- Embracing flexible availability due to occasional call centre rotations on non-public-facing days
Training & Commitment
Our training aims to set you up for long-term success in your role. The first three weeks are critical, so we kindly request no holiday is taken during this orientation period. Your start date will be confirmed upon a successful offer.
Flexibility is valued! If our branch receives rapid applications, the advertisement may close early.
Why Join Us?
We don’t just care about banking—we care about customers. It’s our promise to be there for every milestone, challenge, and celebration along the way.
A bright place for your future awaits if you’re passionate about helping others navigate finance with empathy and expertise.
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