Marsden Building Society
Customer Representative (Nelson Branch)
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Vacancy Reference: MBSCR05
Salary:
£24,480 - £26,565 DOE
Vacancy Type:
Full Time (Monday to Friday)
Hours:
35 hours
Location:
Nelson, Lancashire
Closing Date:
07 August 2026
Job Role:
Customer Representative
As a Customer Representative, delivering the Marsden personal service, helping people feel at home in our branches and getting to know them is essential. You won’t just be dealing with transactions and answering queries to their satisfaction but finding out how else we can help and engaging in meaningful conversation.
We pride ourselves on our ability to make a difference to all our members and being part of a valued team, you will share this special customer journey with them.
Reporting to the Branch Manager, this is an exciting opportunity that would suit someone who enjoys building relationships with colleagues and customers, and who takes pride in providing excellent administrative and customer service support.
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We are looking for our next team members to have a good standard of general education (GCSE Grade C or above), experience of customer service, effective communication skills and the ability to deal with queries and problem solve.
Here at the Marsden, working together is part of our core values, and the Customer Representative role will involve communicating and collaborating not just within your team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals.
We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills.
So what’s in it for you?
- Rated outstanding for employee engagement (Best Companies 2023)
- Progressive organisation that values individuality and diversity
- Signed up to the Women in Finance Charter
- 55% female Senior Management Team
- Accredited Living Wage Employer
- Operate with purpose
- Established Charitable Foundation in 2022
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This role is advertised on a full time basis, working a 35 hour week between Monday and Friday at our Nelson branch.
In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.
Apply today!
If this sounds like the perfect role for you, then we hope you will apply by sending an application form (also available on our website) through to HR@themarsden.co.uk.
Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.
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