AO
Customer Resolution Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
About The Role
- Salary: £24,940.50 per annum
- Shift pattern: 5 days out of 7
- Hours: 37.5 per week (between 8am and 8pm)
- Job type: Full time and permanent contract
- Location: Weston Road Crewe, Cheshire, CW1 6GH
Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing
- You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile.
- As a great listener, you’ll quickly build connections, and take a personal approach to all calls.
- Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
A Few Things About You
We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.
- Although a contact centre background is not essential for this role, you will need to have a clear understanding of what makes great customer service and have some customer service skills.
- Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
- We know we work better when we’re together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations, are more creative, give better support and all this makes us more motivated and even better at what we do.
A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
We have designed our benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
- 33 days holiday
- Chance to win free tickets every month at the AO arena
- Subsidized gym membership
- At least 5% pension contribution
- Simply Health cover with standard package but options to upgrade
To see all our benefits and perks, visit our AO benefits page.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location