Arcus FM
Customer Resolutions Coordinator
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Why Join Us
Do you enjoy working on complex and complicated queries? Are you a problem-solver who enjoys finding quick resolutions? Do you enjoy working within a team? Yes? Then we may have the ideal role for you… working as our Customer Resolution Agent at our Redditch site.
What You'll Be Doing
Your communication skills will be second to none, as you’ll be the first point of contact for all escalations and complaints for our internal and external customers. You’ll have excellent organisation and prioritisation skills, as you’ll manage the end-to-end work order complaint/escalation journey ensuring it’s resolved within the agreed SLAs. You’ll have exceptional administrative and time management skills as you’ll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You’ll have excellent attention to detail skills as you’ll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You’ll be a solution focused individual as you’ll be able to identify route causes and provide solutions to reoccurring issues.
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What We're Looking For
You’ll be a confident, self-motivated, empathetic individual with strong communication skills. You’ll be detail conscious with a strong focus on achieving a high level of customer service. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines. This is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required. For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
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In return for your hard work we would offer you:
- Salary: £29,256 per annum, depending on experience
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the 'apply' button.
Requisition ID
2026-9217
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