GoFibre
Customer Retention Advisor
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Ready to earn £40,000+ helping customers stay connected?
At GoFibre, we're growing fast and looking for confident, customer-focused people to join our Loyalty Team.
This isn't your typical customer service role. You'll speak to customers considering leaving GoFibre, understand what's gone wrong, solve problems and show them why staying with us is the right choice.
If you enjoy a challenge, thrive on achieving targets and love helping customers, we'd love to hear from you.
The Package
📍 Edinburgh office (5 minutes from Haymarket)
💰 £26,227.50 basic salary
💸 Uncapped commission with realistic earnings of £40,000+
🕗 Shifts between 8am-8pm Monday-Friday
📅 Rotational Saturdays with a weekday off in return
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What You'll Do
- Turn cancellation requests into successful customer saves
- Uncover customer needs and deliver tailored retention solutions
- Build rapport through confident, persuasive conversations
- Confidently overcome objections and demonstrate the value of staying with GoFibre
- Spot upsell opportunities that add value for customers
- Consistently exceed retention and sales targets
What We're Looking For
You don't need broadband experience. We'll teach you that.
We're looking for someone who is:
- Experienced in retention, sales or customer service
- A confident communicator who builds rapport quickly
- Resilient and motivated by targets
- Calm under pressure and solutions-focused
- Passionate about delivering great customer outcomes
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why GoFibre?
- Uncapped commission
- 31 days holiday
- Private healthcare
- Enhanced pension
- Discounted gym membership
- Wellbeing support
- Career coaching and development opportunities
Join the GoFibre Journey
We're transforming connectivity across Scotland and the North of England, bringing full fibre broadband to communities that have been overlooked for too long.
Sound like your kind of role? Apply today.
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