Customer Sales Adviser

Skills and experience we're looking for:

• Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner.
• Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes.
• Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions.
• Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards.
• Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently.

What you'll get for this role:

• Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
  • Starting salary between £28,800 and £31,767 (depending on skills, experience and qualifications)
  • Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's)
  • Generous pension scheme, for example if you put in 8%, Aviva adds 14%
  • 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 additional days
  • Aviva-funded Private Medical Benefit to help you get expert support when you need it
  • Up to 40% discount on Aviva products, plus access to retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • A wide range of wellbeing support, tools and resources

Aviva is for everyone:

• We're inclusive and welcome everyone. We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply.
• We also consider all forms of flexible working, including part-time and job share arrangements.
• We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working, spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time spent together with colleagues.
• We'd love it if you could submit your application online. If you require an alternative method of applying or have any queries regarding the vacancy, please contact soubhagya.birat@aviva.com