SCC
Customer Sales Co-ordinator - Customer Order Fulfilment (ID: 1858)
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Role: Customer Sales Co-ordinator
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £26,227.50 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
Working as part of the Central Support team, aligned to the product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders, as well as providing associated customer service.
The role will encompass all element of the supply chain – quoting, sales order processing, purchase order placement as well as all post sale activity, managing requests from initial receipt through to conclusion, allowing you to develop your knowledge of the end to end supply chain activities, ensuring that delivery to our customer is fast, efficient and cost effective for the business.
Success in this position is demonstrated by team work, enthusiasm, problem solving and the ability to work under pressure with excellent communication skills.
Key Responsibilities
General
- Answering calls from both Customers and Internal Departments
- Management of all requests through our call handling systems, in-line with the service levels
- Working with the business to minimise the risk of any fraudulent transactions
- Ensuring full compliance with all business processes and policies, including all mandatory training for Security, GDPR, Business Continuity and Health & Safety
- Business month end and quarter end commitments may require you to work extended hours and outside of the normal standard business hours
Quotation Responses
- Co-ordination and completion of customer requests for pricing, working with other supporting teams within the business and our approved suppliers to ensure that the best pricing and solution are offered
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Sales Order Processing
- Verification of all new customer orders
- Co-ordination, acceptance and processing of all new customer purchase orders onto our systems
- Ensuring that all checks are completed and that the transaction is in-line with the business requirements
- Purchase Order Processing
- Creation and placement of any supporting purchase orders to fulfil our customer orders
- Ensuring that all checks are completed and that the transaction is in-line with our business requirements
- Ensuring that these contain all relevant information to allow our suppliers to complete
Customer Order Fulfilment
- Pro-actively working on all outstanding customer purchase orders, managing these through to successful delivery
- Providing regular updates to the customers on the status of these orders
- Looking at the best ways to fulfil any outstanding orders – identifying other stock sources, considering any commercial aspects
- Working closely with our suppliers in resolving any queries or issues relating to the supply of our purchase order
- Managing the customer outstanding order reports and ensuring that these are reflective of the latest supply position
- Working with the other Supply Chain departments to resolve any logistical or build issues in a timely manner
Customer Services
- Verification of all requests for assistance
- Providing regular updates on the status of these requests
- Ensuring that these are managed and resolved in a timely manner and in-line with our service levels
- Production of customer reports
After Sales Management
- Verification and validation of any requests for products or services to be returned for credit, ensuring that these are within the agreed timescales and criteria for acceptance
- Ensuring any approved requests are managed through to successful conclusion and that both SCC and the customer have formal closure including any commercial credits associated with the request
- Working with third party departments and suppliers to ensure that the request is managed through to conclusion
- Instigating and management of all credits requests associated with the return of product or services, minimising the exposure to the business and ensuring that all relevant approvals are obtained
- Supplier invoice query resolution
- Courier and transit issues, working closely with our Customers and third party Contractors to ensure that any issues identified are managed through to a successful conclusion
- Delivery Issues, verification and management of requests where the delivery is incorrect or incomplete, working with both our Customers, Internal Departments and third party Contractors to ensure that any issues identified are managed through to a successful conclusion
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Skills And Experience
- Previous customer service experience, organised, methodical, computer literate, well spoken, well presented, knowledge of MS packages, educated to A-C level including English and Maths, qualified to L3 / A level
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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