SCC
Customer Sales Co-ordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Sales Co-ordinator - £13.85/hr to £14.36/hr via Umbrella Company - 12 Month Contract - Birmingham (Hybrid) - SCC Flex Contract
With the potential for contract extension and future permanent opportunities, this is a great chance for a highly organised and customer-focused Customer Sales Co-ordinator to join a busy and dynamic team. You'll support customer order management, fulfilment and after-sales activities while building strong customer relationships and delivering exceptional service in a fast-paced environment.
Your Responsibilities
- Sales Order Processing: Verification, co-ordination, acceptance and processing of all new customer purchase orders onto our systems. Ensuring that all checks are completed, and that the transaction is in-line with the business compliance requirements.
- Purchasing Order Processing: Creation and placement of any supporting purchase orders to fulfil our outstanding orders. Ensuring that all checks are completed and that the transactions is in-line with the business compliance requirements.
- Customer Order Fulfilment: Pro-actively working on outstanding customer orders through to delivery, updating customers and identifying the best fulfilment options.
- Customer Services: Verification and routing of customer requests, ensuring regular updates and timely resolution in line with service levels.
- After Sales Management: Managing returns, credits, delivery issues, invoice queries and supplier interactions through to successful conclusion.
- General Support: Managing calls, requests, compliance requirements, fraud prevention and supporting month-end and quarter-end activities.
- Quotation Responses: Co-ordination and completion of customer pricing requests with internal teams and suppliers.
- Customer Interaction: Serve as the primary point of contact for customer enquiries related to orders, products and services.
- Problem Resolution: Handle customer complaints and issues related to sales orders, escalating where necessary.
- Feedback and Improvement: Gather customer feedback and support continuous improvement initiatives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Previous experience in a customer service, sales support, order management or supply chain environment.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High attention to detail and a proactive approach to problem-solving.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Experience using ERP, CRM, or order management systems.
- A customer-focused mindset with a commitment to delivering excellent service.
- Ability to work independently and collaboratively within a team.
- Experience handling customer queries, complaints, and escalations professionally.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you are an experienced Customer Sales Co-ordinator seeking your next contract opportunity and are passionate about delivering exceptional customer service, we would love to hear from you. Apply today to become a Customer Sales Co-ordinator within a collaborative and supportive team. Professional references required.
NOTE: At SCC, we take the privacy and security of your information very seriously. Any information we hold will be handled in accordance with current data protection legislation. Upon submitting your application, SCC will process your information in line with our privacy policy, which can be found on our website under Legal Privacy Notice Flexible Resourcing.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills