Appello & Careline365
Customer Sales Representative
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CUSTOMER SALES REPRESENTATIVE
Be the voice of connection. Drive growth. Empower independence.
Are you passionate about making a real difference in peopleâs lives while helping a business thrive? Join us as a Contact Centre Representative, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutionsâwhile you play a key part in our sales and retention success.
Hours
37.5 hours per week
Shift Pattern
Working 5 days a week, between Monday and Sunday, an 8-hour shift (including 30-minute unpaid break) between 08:00 - 20:00
Salary
ÂŁ24,979.50 per annum (ÂŁ12.81 per hour) plus PRP. OTE up to ÂŁ33,379.50 annually.
Location
Hybrid - Norwich (70% in office)
In-office Assessment Day
10/09/2026 from 13:00 to 16:00
Start Date
5th October 2026
Training
You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:00
Please note that this role is subject to pre-employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Appello Perks
- 233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd.
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friendsâ discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
ABOUT YOU
Youâre a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutionsâwhether thatâs a new device, an upgrade, or simply reassurance. Youâre confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.
Youâre tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, youâre ready to exceed targets and raise the bar for quality and productivity.
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right â and where to focus when applying.
Bonus points if youâve worked with third-party payment platforms or know your way around C365 productsâbut if not, youâre eager to learn and grow.
WHAT YOU'LL DO
In this dynamic, commercially-focused role, youâll:
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
- Generate and convert sales leads through proactive outreach and effective engagement
- Provide accurate product information and tailored recommendations
- Build strong customer relationships to encourage repeat business and loyalty
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
- Clearly explain the benefits of upgraded devices and services
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
- Spot upselling and cross-selling opportunities in every interaction
- Prepare accurate quotations, process orders, and ensure timely follow-up
- Maintain up-to-date knowledge of products, services, and market trends
- Record all sales activity and customer interactions in our CRM
- Collaborate with colleagues across operations, marketing, and customer service for a seamless journey
- Contribute to continuous improvement by sharing feedback on customer needs and market opportunities
YOUR DAY TO DAY WILL INCLUDE
- Engaging with customers to resolve queries and promote solutions
- Negotiating and closing sales that balance customer needs with business goals
- Keeping accurate records of all interactions and agreements
- Monitoring and following up on sales pipelines and upgrade opportunities
- Escalating complex cases when needed
- Staying compliant with policies, regulations, and service standards
- Hitting performance targets across sales, quality, and customer satisfaction
- Handling challenging conversations with empathy and professionalism
- Sharing insights and collaborating with your team to drive success
OUR RECRUITMENT PROCESS
We will review your application for {job-title} shortly, and get back to you as soon as possible. We're excited you're interested in joining us! To help us find the best fit for both the role and our team, we've designed a recruitment process that's engaging, fair, and gives you plenty of opportunities to showcase your skills, experience, and personality along the way.
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You will be notified if you are through to each stage via email so keep an eye out!
Here's what you can expect:
CV Screening
We'll review your experience, skills, and qualifications to assess how they align with the requirements of the role.
Thomas Assessment (Approx. 1 Hour)
This behavioural assessment helps us understand your natural working style, communication preferences, and strengths. There are no right or wrong answers. We simply want to learn more about what makes you, you.
In-Person Assessment Day
Successful candidates will be invited to attend an Assessment Day at our Norwich office alongside other candidates.
During the session, you'll:
- Learn more about our company, our values, and the services we provide.
- Meet members of the team and gain further insight into the role.
- Take part in a one-to-one interview.
- Participate in a variety of group activities designed to showcase your communication, teamwork, and problem-solving skills.
Our Assessment Day is designed to be engaging, interactive, and give you multiple opportunities to demonstrate your strengths in a supportive environment.
READY TO APPLY â
If you are interested in this role please upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here!
OTHER INFORMATION
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. Youâll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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