Excelloit Consultancy Services
Customer Service
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🚨 We're Hiring: Customer Service / Order Management Specialist (German & English) 🇩🇪🇬🇧
Excelloit is currently looking for an experienced Customer Service / Order Management professional to join our client's team in Warwickshire, UK.
This is a Hybrid opportunity, and candidates should be within a reasonable commuting distance of the office.
🔹 Key Responsibilities
- Act as the primary point of contact for customers
- Manage customer orders, forecasts and purchase orders through ERP / Order Management systems
- Manage inventory and coordinate customer requirements
- Work closely with manufacturing sites in Switzerland and Malaysia
- Monitor orders, backorders and delivery schedules
- Proactively communicate delays and provide delivery updates
- Work with Sales, Finance, Product Management and other internal teams
- Handle RMAs, service quotations and customer returns
- Support invoice, payment and purchase-order related queries
- Maintain accurate customer and order information in internal systems
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🔹 What We're Looking For
- 3+ years of experience in Customer Service, Order Management or Operational Support
- Fluent German and English – written and spoken
- Strong Microsoft Excel & MS Office skills
- Experience with ERP / Order Management systems
- Strong organizational and communication skills
- Customer-focused, proactive and solution-oriented approach
- Ability to work effectively with international and cross-functional teams
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⭐ Nice to Have
- Bachelor's degree
- Manufacturing / production environment experience
- Experience with inventory management and RMA processes
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