Advance Northumberland
Customer Service Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Administrator Workspace
Overview
About The Role
As one of our front of house, Customer Service Administrators, you will report to Andrew, our Workspace Manager and be part of the Workspace team, split across three locations.
The role is part time, working afternoons, but there is an expectation that you will be able to cover for your job share partners during periods of annual leave.
Relentlessly proactive: You don’t need a script; you have the intuition to deal with a wide variety of situations and the tenacity to follow up on all enquiries.
An effective communicator: Able to deal with customers in person and on the telephone. You will have excellent IT skills and the ability to multi-task whilst delivering excellent customer service.
Salary: £13.45ph starting salary with performance related incentive scheme and excellent benefits.
Location: You will be working at the Advance Northumberland Wansbeck Workspace, located in Ashington, Northumberland, Rotary Parkway, NE63 8QZ.
How to apply
To apply for this position, please send us your CV, and a letter of application, stating why you want to work for us, and what you would bring to the role.
Please also complete the application form on our website and send these to workforus@advancenorthumberland.co.uk
Applications will close for this position on 1st September 2026 at 10.00am
We may close this vacancy early if we have received sufficient quality applications.
Our Values
We are looking for people who embody the Advance Northumberland values; people who are accountable and resilient, who are open to change with strong innovation skills. They will be collaborative; effective in relationship building and stakeholder engagement with the potential to build relationships effectively at all levels. They will demonstrate respect for our colleagues, our customers and our partners and be able to use their initiative in their work. They will be ambitious about their career and for the future success of Advance Northumberland, with a real customer and team focus; motivated and enthusiastic about their contribution to our success.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Overview
We are a diverse property and investment company who deliver opportunities to improve prosperity, tackle inequalities and drive economic growth in support of Northumberland County Council. We collaborate with stakeholders and partners to deliver positive physical and economic development and focus on the needs and aspirations of the county.
We have the recognition of being a Real Living Wage Employer, and other awards such as our Good Work Pledge, and the Ambassador Status for the Better Health at Work Award.
We have a mission to build a better future for people in Northumberland, as we focus exclusively on regenerating the county.
Recent Projects
Within Advance Northumberland Group we have several subsidiary companies, including our new build housing team - Ascent Homes, our residential lettings team, our commercial and investment team, our Land and Project team and our newly formed sustainability and ecology team – Advance Green Futures
How to apply
To apply for this position, please send us your CV, and a letter of application, stating why you want to work for us, and what you would bring to the role.
Please also complete the application form on our website and send these to workforus@advancenorthumberland.co.uk
Applications will close for this position on 28th August 2026 at 10.00am
Interviews will be held on 3rd September 2026
This may be closed at an earlier period, if we receive a high number of applications.
Role Profile
Job title: Customer Service Administrator
Reports to: Workspace Manager
Location: Wansbeck Workspace and other locations as part of role.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Duties And Responsibilities:
-
To provide a professional welcome and advisory service at Reception as the first point of contact for Advance Northumberland Workspace and Advance Northumberland Group.
-
To ensure existing tenants and anyone enquiring about Advance Northumberland Workspace receive high quality customer service and support.
-
To show potential clients around Advance Northumberland Workspace facilities.
-
To implement and maintain the workspace management system for enquiries, tenant sign up, move in, movement within and vacating the centre.
-
To proactively deal with any tenant queries, problems, issues etc. throughout their tenancy in an efficient, effective and professional manner.
-
To operate the telephone reception / switchboard as required. To carry out telephone system administration including the call management system.
-
To maintain appropriate records both in terms of tenancy management information and property statutory maintenance requirements and produce the required performance management information.
-
To produce documents for internal and external use, working to the appropriate brand guidelines and Workspace Management System.
-
Undertake filing, word processing, stationery management, photocopying and mailing duties as required by internal and external clients and customers.
-
Log repair and maintenance issues to ensure “fit for purpose” buildings.
-
Facilitation of room bookings – including room preparation and housekeeping - appointments and hosting events.
-
Preparation of purchase orders / processing payments and maintenance of records.
Personal Specification
Essential Criteria
-
Excellent communication and inter-personal skills.
-
Strong administration skills with a need for accuracy and confidentiality. Computer literacy, including Microsoft Office
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills